Job Title:Sales Operations Analyst – Latin America

Medellín, (Hybrid) | Latin America & Caribbean Focus | Individual Contributor Role

The Opportunity

DFX5 is scaling fast across US, LATAM and the Caribbean, and our sales organization needs a Sales Operations Analyst who turns data into decisions. If you know Salesforce inside out, can build a forecast leadership trusts, and like knowing the numbers before anyone asks, this is your seat at the table.

About DFX5

DFX5 is an AWS Premier Partner delivering cloud and AI services built on the AWS platform to enterprise clients across Latin America and the Caribbean. We're not a massive, slow-moving consultancy, we are a fast-scaling team of specialists who combine deep technical expertise with a relentless focus on customer outcomes. Our team is growing, our client roster is expanding, and we're building the sales operations function to match. Based in Miami, we operate at the intersection of U.S. enterprise rigor and Latin American market agility.

What You'll Do

As Sales Operations Analyst, you will be the analytical engine behind DFX5's sales organization. This is a hands-on execution role supporting sales leadership and account teams across the U.S., Latin America, and the Caribbean.

Sales Performance & KPI Management

- Own and track all sales KPIs, including pipeline coverage, win rates, sales cycle length, average deal size, bookings, and quota attainment, by market, account executive, and sales play.
- Prepare the KPI reporting package for weekly sales meetings and for monthly and quarterly management reviews.
- Identify trends, risks, and performance gaps, and translate them into clear,



actionable recommendations for sales leadership.

Forecasting & Pipeline Reporting

- Manage the sales forecast process end to end, consolidating commit, best‑case, and pipeline views across markets on a weekly cadence.
- Build and maintain revenue forecasts, reconciling bookings, pipeline, and backlog with Finance's revenue outlook.
- Deliver pipeline reporting in Salesforce (SFDC), including stage progression, deal aging, conversion rates, and net‑new pipeline generation.
- Track forecast accuracy over time and refine the methodology to improve predictability.

Dashboards & Sales Intelligence

- Design and maintain Salesforce reports and dashboards that give sales leadership real‑time visibility into performance.
- Deliver ad hoc analysis and sales intelligence on accounts, markets, and sales plays to support go‑to‑market and account strategy decisions.
- Support sales leadership in preparing materials for executive meetings and AWS partner business reviews.

Salesforce Administration & Data Integrity

- Serve as the day‑to‑day Salesforce administrator, managing users, fields, page layouts, validation rules, reports, and workflow automation.
- Own CRM data quality by enforcing pipeline hygiene standards (stages, close dates, amounts, next steps) and running regular data audits.




- Train and support sellers on Salesforce best practices and DFX5 sales processes.

Sales Compensation & Commissions

- Calculate monthly and quarterly commissions and incentive payouts in accordance with the DFX5 sales compensation plan.
- Partner with Finance to reconcile the bookings and revenue data behind commission calculations, prepare payout reports for approval, and resolve disputes.
- Model the cost and impact of proposed compensation plan changes to support leadership decisions.

AWS Partner & Co‑Sell Operations

- Manage opportunity registration and tracking in AWS ACE (APN Customer Engagements) through AWS Partner Central, keeping ACE and Salesforce data aligned.
- Report on co‑sell pipeline, including AWS‑referred and partner‑originated opportunities, and on progress against AWS partner program commitments.
- Maintain the partner data required for AWS program benefits, funding requests, and tier requirements.

What We're Looking For

Required

- Bachelor's degree in Business Administration, Industrial Engineering, Economics, Finance, or a related field.
- 3 to 5 years of experience in sales operations, revenue operations, business intelligence, or sales and financial analysis, preferably in a B2B technology environment.
- Hands‑on Salesforce experience, including building reports and dashboards and performing administrative configuration.
- Proven experience managing sales forecasts and pipeline reporting for a multi‑country or multi‑segment sales team.
- Experience calculating or administering sales commission and incentive programs.
- Advanced Excel or Go

📌 Sales Operation Analyst (Medellín)
🏢 DFX5
📍 Medellín