We're on the hunt for a Strategic Design Leader who can navigate the overlap between business strategy, customer experience, research, innovation, AI-enabled delivery, and digital transformation.

This role takes vague business problems and shapes them into well-defined opportunities, coordinated decisions, and executive-level deliverables.

This is not your typical UX, Product Design, or people-management job.

It's a hands-on leadership position for someone capable of shaping pursuits, managing complex engagements, developing compelling narratives, directing prototype strategy, and uniting multidisciplinary teams across numerous accounts

Responsibilities

Spearhead discovery and problem framing for complex transformation, modernization, and innovation projects, structuring unclear business challenges

Tie together customer needs, business objectives, operational constraints, and technological feasibility into one cohesive strategic view

Turn uncertainty into structured hypotheses, decisions, plans, and measurable outcomes that push initiatives ahead

Facilitate high-level stakeholder discussions and work through conflicting viewpoints to reach agreement

Establish experience visions, design principles, customer journeys, service ecosystems, and future-state ideas that inform transformation efforts

Pinpoint tensions, opportunity areas, and intervention points across channels, roles, and operational systems

Translate strategic vision into actionable experience frameworks, roadmaps, and prototype guidance

Make certain recommendations are commercially sound and genuinely executable, not just theoretically attractive

Team up with account and delivery leadership to build strategic opportunities and client-facing propositions

Craft proposal narratives, methodologies, workstreams, staffing plans, estimates, and governance frameworks supporting pursuits

Generate differentiated viewpoints, demonstrations, and prototype narratives that strengthen client decision-making

Play an active role in pitches, workshops, executive reviews,



and resulting follow-up discussions

Bring together user research, market intelligence, competitive benchmarks, stakeholder interviews, and operational data into unified insight

Distinguish between confirmed evidence and assumption while identifying critical gaps needing resolution

Turn evidence into implications, recommendations, and decision-ready narratives rather than straightforward reporting

Build strategic decks, points of view, one-pagers, proposals, workshop materials, transformation narratives, and decision tools

Organize complex information in a way that's clear, credible, and actionable for executive stakeholders

Maintain rigorous standards for information hierarchy, visual storytelling, and editorial precision in all deliverables

Utilize AI tools such as Microsoft Copilot, ChatGPT, Claude, Figma AI, Miro AI, and research agents to accelerate research, synthesis, content creation, and prototyping

Establish repeatable AI-assisted workflows while applying sound judgment, verification, and quality oversight

Support teams in leveraging AI as a delivery accelerator without compromising strategic depth or producing generic work

Provide direct strategic guidance to researchers, service designers, UX and product designers, content strategists, and solution teams

Translate executive vision into clear briefs, operational structures, and quality standards guiding team execution

Lead effectively through influence, including in settings without formal reporting authority

Requirements

More than ten years of professional background in experience strategy, service design, innovation, consulting, product strategy,



or digital transformation

Demonstrated history of owning complex client engagements fully, from initial framing through recommendations and concept development

Direct experience collaborating with senior client stakeholders and account leadership to influence resultsA strong body of work showcasing executive narratives, strategic deliverables, and transformation projects

Advanced facilitation capability, achieving productive alignment across stakeholders with differing views

Powerful synthesis skills, converting complex and varied input into clear, decision-ready understanding

Exceptional written communication ability, producing polished materials appropriate for executive review

Strong presentation skill, conveying intricate strategic concepts with clarity and conviction

Demonstrated ability to manage several high-priority workstreams simultaneously while preserving narrative coherence and quality

Professional fluency in English and Spanish, strongly preferred given the LATAM focus of this role

Nice to haveA relevant Product Management certification would serve as a valuable addition to your qualifications

We offer

International projects with top brands

Work with general teams of highly skilled, diverse peers

Healthcare benefits

Employee financial programs

Paid time off and sick leave

Upskilling, reskilling and certification courses

Unlimited access to the Linked

In Learning library and 22,000+ courses

Global career opportunities

Volunteer and community involvement opportunitiesEPAM Employee Groups

Award-winning culture recognized by Glassdoor, Newsweek and Linked

InEPAM is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law. #J-18808-Ljbffr

📌 Strategic Design Leader (Colombia)
🏢 EPAM Systems
📍 Colombia