Our client is seeking a highly experienced and results-driven Bilingual Accounts Receivable & Collections Specialist to join their team. In this role, you will leverage your expert negotiation skills and fluency in English and Spanish to manage high-volume accounts and maximize debt recovery within a professional remote environment.
Schedule:
Monday - Friday, 9:00 AM - 6:00 PM CST, with 1 hour unpaid break (40 work hours per week)
Responsibilities
- Handle High-Volume Accounts: Manage a large portfolio of debt collection accounts, ensuring all collection activities are handled efficiently and on time.
- Negotiate & Resolve: Use your strong negotiation skills to reach mutually beneficial payment arrangements, resolve disputes, and recover outstanding debts.
- Communicate with Confidence: Use your bilingual fluency to communicate with clients and debtors clearly and persuasively in both English and Spanish, both verbally and in writing.
- Maintain Professionalism: Represent the firm with the highest level of professionalism and integrity,
adhering to all industry regulations and ethical standards.
- Document Everything: Accurately record all communication and account activity in the system.
Requirements
- Proven experience in debt collection, preferably from a legal firm, accounting office, or other professional services setting.
- Fully fluent in both English and Spanish, with excellent verbal and written communication skills.
- Comfortable working with video camera turned on throughout the entire shift to maintain a collaborative and professional remote work environment.
- Expert negotiator with a track record of successful negotiations and the ability to handle difficult conversations with tact and professionalism.
- Results-oriented with a strong ability to manage a demanding workload and meet collection targets.
- Health Insurance Coverage for eligible locations
- Permanent work from home
- Immediate hiring