Remote Technical Support Expert II - Email Platform (Colombia)

Remote Technical Support Expert II - Email Platform (Colombia)

25 oct
|
Twilio
|
Colombia

25 oct

Twilio

Colombia

Twilio is a remote-first company; this role sits on the Support team, delivering excellent technical assistance for the Email platform from your home in Colombia. You will use customer-first thinking, strong communication, and technical know-how to help users and resolve issues.

You’ll handle inquiries via phone, email, social channels and chat, escalate to Product and Engineering as needed, mentor teammates, and contribute to the knowledge base while ensuring SLAs and CSAT targets are met.

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📌 Remote Technical Support Expert II - Email Platform (Colombia)
🏢 Twilio
📍 Colombia

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