Aceolution Inc. is seeking a Service Desk Executive in Colombia to handle customer and employee queries and manage service requests within established SLAs.
This role focuses on business and operational support, not technical IT troubleshooting, with duties spanning calls, emails, and chat channels. You will log, categorize, track, and update requests in ticketing systems, coordinate with internal teams, escalate complex issues when needed, and maintain accurate records while upholding
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📌 Service Desk Coordinator (Customer Support & SLAs) (Medellín)
🏢 Aceolution
📍 Medellín
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