We’re looking for an experienced IT Desktop Remote Support Engineer to join our team and provide high-quality L1/L2 remote support in a dynamic, cloud-first and regulated environment. This role is adecuado for someone who enjoys troubleshooting, working with modern cloud technologies, and supporting both business and specialized biotech applications.

Schedule:

Monday–Friday | 8:00 AM – 8:00 PM PT

Main Responsibilities:

- Provide SLA-based L1/L2 remote IT support for end users (Windows & macOS)
- Troubleshoot hardware, software, connectivity, and access issues
- Manage user accounts, access provisioning/de-provisioning, and password resets
- Administer and support cloud & SaaS platforms (Microsoft 365/Azure, AWS, Google Cloud)
- Configure and deploy endpoints remotely; manage OS, app, and security updates
- Support backup, recovery access, and basic log monitoring activities
- Provide first-line support for critical systems such as NetSuite and Benchling




- Execute application access reviews and IT controls (SOX/GxP-related)
- Serve as an escalation point for junior team members and collaborate across IT teams

Experience and requirements:

- 3+ years of experience providing remote L1/L2 IT support
- Strong hands‑on experience with Microsoft 365/Azure, and exposure to AWS or Google Cloud
- Experience managing Windows and macOS endpoints using MDM/RMM tools
- Background in security controls, access management, and compliance processes
- Experience supporting ERP systems (e.g., NetSuite) and/or ELN/LIMS tools (e.g., Benchling)
- Comfortable working in regulated environments (biotech, pharma, life sciences preferred)
- Strong communication skills and a customer-first mindset

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📌 IT Desktop Remote Support Engineer (Colombia)
🏢 Auxis
📍 Colombia