Bilingual Customer Service Agent Roadside Assistance | Barranquilla
Join our team and take your talent to the next level! Do you have an advanced level of English and enjoy helping people? This opportunity is for you! We are looking for bilingual customer service agents to join a team supporting a company specialized in roadside assistance services.
Location: Barranquilla, Colombia Buenavista Business Center.
What We Offer
- 42 working hours per week.
- 2 days off per week.
- 100% on-site work.
- Exclusive benefits for on-site employees.
- Opportunities to develop your skills and grow professionally.
Key Responsibilities
- Handle customer calls in English and provide information about roadside assistance services.
- Manage customer requests related to vehicle breakdowns and roadside emergencies.
- Guide customers through the assistance process and coordinate timely solutions.
- Follow up on cases to ensure a positive customer experience.
- Accurately document customer interactions and update information in the relevant systems.
Requirements
- B2+ English proficiency (upper-intermediate to advanced).
- Full-time availability.
- Excellent communication and customer service skills.
- Strong problem-solving abilities and a team-oriented mindset.
- Availability to work 100% on-site in Barranquilla.