You're the player we're missing on this TOP Team!

We’re looking for a Bilingual Customer Expert to join our team in Bogota. In this role, you’ll

support customers by responding to inquiries, providing clear and friendly guidance, and

delivering effective solutions across different service scenarios. You’ll focus on

understanding customer needs, handling information responsibly, and ensuring a smooth,

positive experience in every interaction.

Who You Are:

- A customer-focused professional who genuinely enjoys helping others.
- A solution-driven thinker who aims to resolve situations efficiently and accurately.
- A clear communicator who can explain information in a simple, friendly, and

confident way.

- A proactive problem solver who stays calm and focused in different customer

scenarios.

- A responsible and detail-oriented person who handles information with care and

discretion.

- A bilingual communicator with intermediate to advanced English proficiency (B2

Level), ready to grow in a integral environment.

- A team player with a positive mindset and a strong sense of accountability.

Let’s Talk About Benefits:

- Salary COP $2'315.000/ Mo.
- Work schedules of 42 hours per week*,



designed to support work-life balance.

(TRN Schedules Monday to Friday 7 PM to 4 AM & OPS Schedules 7 AM - 4 PM & 9

AM - 18 PM // Weekends OFF)

- Performance-based bonuses* to reward your results and commitment. (Up to 15 %)
- Indefinite-term contract for long-term stability.
- Employee fund benefits that support your financial wellbeing.

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and

providing services in 170. We connect the world and its diverse cultures in +300 languages

and dialects. Certified by Great Place To Work® as one of the best workplaces in the country

and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique

perspectives and identities of our clients and team members and foster an inclusive culture

where all voices are heard, valued, and respected. Our commitment to diversity strengthens

our connections, drives meaningful impact, and builds a more equitable world.

Make a difference with the TOP Team!

📌 Bilingual Customer Expert EnglishBogota (Bogotá)
🏢 Tp
📍 Bogotá