About the Job

We are changing the way people think about customer care, and we need your help!

We’re looking for a Business Analyst to assist with Performing User Acceptance Testing (UAT) and the operationalization of business, process and/or system changes across training curriculums, training delivery, quality assurance and reporting.

As Business Analyst, You Will…

- Collect and validate data requirements for business intelligence systems
- Support reporting from multiple applications
- Create, validate and recommend optimization of business processes
- Support projects through development, quality assurance, user acceptance testing and production implementation
- Create internal guides, training materials and end-user documentation
- Facilitate requirements workshops
- Build and manage business relationships

As Business Analyst, You Have…

- A Degree or Diploma in Computer Science, Information Systems or equivalent experience




- 3-5 years of practical business analysis experience, with demonstrated experience in analyzing business systems and processes, and the creation of structured business requirements documents
- Business process management practitioner designation, CBAP, Lean Six Sigma (yellow or black), PMP, or other certification is considered an asset
- Experience in facilitating workshops and training sessions with diverse groups of stakeholders
- Demonstrated experience creating and leading testing
- Strong attention to detail
- Excellent organizational and time management skills
- Demonstrated strength in communications both verbal and written
- Ability to build relationships
- Technical understanding and problem solving skills

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📌 Business Analyst (Colombia)
🏢 IntouchCX
📍 Colombia