Essential Functions/Core ResponsibilitiesThe main reporting needs covered by this role will include: • Scorecard creation. However unable to keep data consistently updated for the daily, weekly and monthly basis.Daily download of data from client reporting dashboards to create:CSAT ReportsTransfers reportsOpen Calls reportAgent’s variable incentives payout based on monthly structure planExcel proficiency is a must. (Formulas, Macros, Graphics, Sharepoint Knowledge, dashboard)Able to work under pressure on an a fast pace environment.Bachelor's Degree in related field and 1 year relevant experience prefererStrong communication skills, both written and verbalAbility to lead team in multi-tasking, prioritization, and meeting timelines on deliverables.Proficient in Microsoft Office, advance Excel, knowledge in Access, Power BI or database tools.Self-starter, sense of urgency, and works well under pressure,



ability to work in a high-velocity environment.Strong attention to detailAbility to foster a sense of professionalism and relationship building for self and team.Candidate ProfileAt least 6 months tenure in Concentrix and your current Role.No disciplinary actions (DA) issued in the past 6 months.3 Estart Points of Less (Or perfect attendance in the past 3 months)Meeting KPIs for the past 3 monthsAdvanced English Level is a Must C1.Bachelor's Degree in related field from a four-year college or university with less than one year of relevant experience preferred.Experience related to the role.Effective communication skills, both written and verbal.Proficient in Microsoft OfficeAbility to multi-task and meet timelines on deliverablePlease attach your CV updated when you apply on WD #J-18808-Ljbffr

📌 Bilingual - Sr. Specialist, Operations Reporting (Antioquia)
🏢 Concentrix
📍 Antioquia