As a Delivery Manager Cybersecurity, you will oversee the organization, administration, and supervision of consulting resources, business operation processes, and technologies required for successful and high-quality consulting engagement service delivery to clients. Your primary responsibility is to ensure that high-quality Cybersecurity Services are consistently delivered to clients, meeting their expectations and customer satisfaction measurements. Your primary responsibilities will include:

- Lead and oversee complex executive-level cybersecurity (SOC) programs within the banking and financial industry in Peru.
- Hold end-to-end responsibility for managed security services, ensuring compliance with contractual commitments, SLAs, and service levels, aligned with Grupo Credicorp's business needs.
- Drive continuous service improvement, focusing on efficiency, quality, and long-term value delivery.
- Manage executive, tactical, and operational communications with both client stakeholders and IBM leadership.
- Lead and chair executive governance committees for the account.




- Act as the primary escalation point for service delivery issues, including contractual gaps, resource constraints, and scheduling risks.
- Manage relationships with process owners, subject matter experts, and executive stakeholders on the client side.
- Oversee service quality, track performance metrics, and report service level results to stakeholders.
- Supervise and continuously improve the effectiveness and efficiency of security capabilities, ensuring strong coordination between delivery, support, and commercial teams.
- Oversee account operations, including scope management, delivery timelines, financial objectives, contract changes, and resource planning.
- Provide thought leadership, industry best practices, and strategic guidance to Grupo Credicorp.
- Ensure optimal resource allocation, including IBM employees, contractors, and subcontractors.
- Identify efficiencies and synergies across in-scope services to maximize value and operational effectiveness.

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📌 Delivery Project Executive (Bogotá)
🏢 International Business Machines
📍 Bogotá