We are looking for a Customer Service Representative to provide exceptional support to healthcare members and providers.Schedule: Monday to Friday, within the 6:00 a.M. - 7:00 p.M. window (42 hours per week)Key RequirementsExperience in healthcare or insurance process (mandatory)Minimum 1.5 years of experience handling phone calls and email tickets.Advanced English (C1) is mandatory.Strong communication, problem-solving, and organizational skills.Proficiency in computer systems and standard office software.Ability to work independently and collaboratively on-site.Healthcare or insurance experience is a plus, but not required.Main ResponsibilitiesHandle high-volume inbound and outbound customer calls.Research and resolve customer inquiries, access issues, billing questions, and claims-related concerns.Conduct follow-up calls with healthcare members and providers.Document interactions accurately in company systems.Support provider relations, account management, and operational activities.This is a strictly on-site position in Barranquilla.The role will initially focus exclusively on phone calls.Applicants must have full availability for the required schedule.Students are not being considered at this time.#J-18808-Ljbffr

📌 Customer Service Representative (Atlántico)
🏢 Naur Talent
📍 Atlántico