Personal Injury & Elder Abuse Law Firm | English & Spanish

Position Overview

We are seeking a confident, persuasive, and results-driven Bilingual Cold Calling Sales Closer to join our personal injury and elder abuse law firm. The ideal candidate is fluent in both English and Spanish and has strong phone communication, lead conversion, and relationship-building skills.

In this role, you will contact prospective clients, engage with individuals who may have experienced a personal injury or elder abuse, identify potential cases through compassionate and professional conversations, and guide qualified prospects toward scheduling a consultation with our legal team.

The idóneo candidate understands that these conversations require both strong sales skills and genuine empathy. You must be comfortable making outbound calls, overcoming objections, following up with leads, and helping prospective clients take the next step toward speaking with an attorney.

Key Responsibilities

- Make outbound calls to prospective clients in both English and Spanish.
- Contact leads who may be seeking legal assistance for personal injury, elder abuse, neglect, or related matters.
- Build rapport and establish trust with prospective clients through professional, empathetic communication.
- Ask appropriate intake questions to understand the nature of the potential case and determine whether it meets the firm's initial screening criteria.
- Convert qualified leads into scheduled consultations with the firm's attorneys or intake team.
- Follow up consistently with prospects who have not yet scheduled a consultation.
- Address questions and concerns about the consultation process while maintaining a professional and reassuring approach.
- Handle objections, communicate the value of speaking with the legal team, and confidently guide prospects toward the next step.




- Maintain accurate records of calls, lead status, follow-ups, and scheduled consultations in the firm's CRM.
- Meet daily call volume, follow-up, consultation booking, and conversion goals.
- Protect confidential client information and follow all firm policies and applicable legal and ethical requirements.

Required Qualifications

- Fluency in spoken English and Spanish.
- Previous experience in cold calling, phone sales, lead conversion, appointment setting, or client intake.
- Strong communication, persuasion, objection-handling, and closing skills.
- Confidence making high-volume outbound calls and speaking with new people.
- Ability to demonstrate empathy and professionalism when speaking with individuals and families dealing with difficult situations.
- Strong follow-up skills and the ability to turn qualified leads into booked consultations.
- Excellent organizational skills and attention to detail.
- Basic computer skills and experience using CRM systems, dialers, or lead management software.
- Ability to work in a goal-oriented, performance-driven environment.

Preferred Qualifications

- Experience working with a personal injury law firm, elder abuse law firm, or other legal practice.
- Previous experience in legal intake, mass torts, accident claims, nursing home abuse, or neglect-related inquiries.
- Familiarity with lead qualification, consultation scheduling, and legal intake processes.




- A proven track record of meeting or exceeding sales, appointment-setting, or conversion targets.
- Experience handling inbound and outbound leads from digital marketing campaigns.

Performance Expectations

The successful candidate will be evaluated based on:

- Outbound call volume and consistency.
- Qualified consultations scheduled.
- Lead-to-consultation conversion rate.
- Follow-up completion and CRM accuracy.
- Professionalism, communication quality, and client experience.
- Compliance with firm procedures and applicable legal and ethical requirements.

Compensation & Benefits

- Competitive base pay and/or commission structure, depending on experience and the firm's compensation plan.
- Performance-based bonuses tied to appropriate, measurable business goals.
- Training on the firm's services, intake procedures, and lead management systems.
- Opportunities for professional development and advancement.
- Supportive team environment focused on client service and growth.

Ideal Candidate

You are a natural communicator who knows how to build trust, handle objections, and confidently guide conversations toward a clear next step. You are persistent without being pushy, empathetic without losing focus, and motivated by measurable results.

You understand that prospective clients contacting a personal injury or elder abuse law firm may be dealing with pain, stress, financial concerns, or difficult family circumstances. You can balance a results-oriented mindset with sensitivity, patience, and professionalism.

We are looking for a bilingual closer who can turn qualified leads into booked legal consultations while treating every prospective client with dignity, respect, and compassion.

Job Type: Full-time

Expected hours: 40.0 per week

Work Location: Remote

📌 Aggressive Cold Caller Closer-Personal Injury Firm-Performance Based Bonuses (Colombia)
🏢 APEX INJURY ATTORNEYS u002F Justice for Elders
📍 Colombia