CNX in Medellin, Colombia, is seeking a Sr. Manager, WFM to lead integral workforce management across multiple contact center locations. The role designs scheduling, capacity planning, forecasting, and staffing processes to ensure optimal service levels and cost efficiency.
You will build and guide a high-performing WFM team, develop forecasting tools, partner with operations, and drive continuous improvement initiatives under executive leadership.
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📌 Senior WFM Leader - Forecasting, Scheduling & Capacity (Medellín)
🏢 CNX
📍 Medellín