We are committed to investing in our employees and helping you continue your career at ScotiaGBS Purpose Contribute to the overall success of the Business Risk Operations Center (BROC) for International Banking by ensuring the effective execution of individual goals, plans, and initiatives aligned with the team’s strategies and objectives. Ensure all activities are carried out in compliance with applicable regulations, internal policies, and procedures. The role holder will be responsible for supporting the implementation of the BROC operating model, including the design and application of methodologies and tools, ensuring alignment with local regulatory requirements and promoting long-term sustainability. The position also requires close collaboration with internal stakeholders, providing ongoing support and maintaining active and effective communication. Accountabilities
- Lead and develop a multidisciplinary team, fostering a culture of collaboration, operational excellence, and continuous improvement.
- Promote active and effective communication with internal stakeholders, including risk, audit, and compliance teams.
- Ensure the sustainability of the operating model by aligning it with local regulatory requirements and international best practices.
- Identify opportunities for automation and standardization to enhance the efficiency of issue tracking and closure processes.
- Design and implement methodologies, tools, and processes to enable efficient lifecycle management of issues, from identification to closure.
- Act as a strategic partner to senior leadership, ensuring timely resolution of challenges and mitigation of root causes.
- Monitor and follow up on open findings and action plans, reviewing supporting evidence and escalating delays in accordance with defined protocols.
- Coordinate with Audit, Compliance,



AML, SOX Office, and other key stakeholders to support BROC integration and ensure consistent application of controls, methodologies, and institutional standards.
- Support the development and implementation of operational risk metrics and indicators to monitor performance against country or district-level risk appetite.
- Share recommendations and best practices to ensure consistent application of key controls across the region.
- Support the distribution of BROC reporting materials, including KPI dashboards and committee packages.
- Promote a strong risk culture through ongoing training and active engagement with internal stakeholders.
- Leverage available tools to monitor and update issue status, centralize evidence, and provide feedback.
- Conduct data analysis to identify trends, systemic risks, and lessons learned to drive continuous improvement. Reporting Relationships Primary Manager:Director BROC (Business Risk Operation Center) Direct Reports: 0 Shared Reports: Not applicable Dimensions
- Frequent interaction with Director+ roles.
- Countries / regions / business units supported: Canada, DR, Mexico, Chile, Peru, Uruguay, Caribbean Region & General Caribbean
- Frequent interaction with Audit, Compliance, AML Risk, and internal partners such as GOR Education and Experience
- Bachelor’s degree in business administration, Finance, Risk Management, Accounting, Engineering,



Technology or a related field.
- An MBA, master’s degree or other relevant advanced qualification is considered an asset.
- Seven or more years of experience in financial services, with a strong background in risk management, internal controls, compliance, audit, technology risk or operational processes.
- Demonstrated experience managing risk programs, control assessments, issues, remediation plans or assurance activities.
- Proven experience leading regional, multidisciplinary or cross-functional teams.
- Experience implementing strategic initiatives and managing complex projects involving multiple stakeholders and jurisdictions.
- Experience with risk-based planning, control testing, root-cause analysis, issue management and executive reporting.
- Experience using data analytics to identify trends, risk concentrations, control gaps and opportunities for process improvement.
- Experience supporting change management, process transformation, automation or regionalization initiatives.
- Willingness and ability to travel internationally based on business and stakeholder needs. Leadership and Strategic Skills
- Strong people leadership, coaching and talent-development capabilities.
- Strategic thinking and the ability to translate strategy into actionable plans.
- Strong results orientation and accountability for execution.
- Ability to influence and engage senior stakeholders across functions and geographies.
- Strong relationship-building and stakeholder-management skills.
- Ability to lead change and transformation across multicultural and multidisciplinary teams.
- Sound judgment and the ability to manage complex or sensitive matters.
- High degree of self-awareness, adaptability and cultural sensitivit

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