Our client is looking for a Bilingual Medical Assistant fluent in Spanish and English to support physicians and ensure a seamless patient experience. Utilizing your expertise in eClinicalWorks and medical insurance authorizations, you will manage scheduling, patient communication, and critical administrative workflows. This is an exceptional opportunity for a detail-oriented, bilingual healthcare professional looking to make a meaningful impact in a fast-paced medical practice.

Schedule

Monday - Friday, 8:30 AM - 5:00 PM Pacific Time, with 30-minute unpaid break (40 work hours per week)

Responsibilities

- Managing patient scheduling, rescheduling, reminders, and provider calendars.
- Handling patient communication, including phone calls, voicemails, texts, emails, and portal messages.
- Processing intake forms, insurance verification, prior authorizations, and referrals.
- Preparing and maintaining accurate and complete electronic medical records (EMR), including uploading and organizing operative reports, pathology, labs, imaging, and outside records.
- Assisting with billing and claims support, including charge entry, denial follow-up, pre-authorizations, and coordination with billing staff.
- Coordinating procedure preparation and follow-up, including sending instructions, confirming patient readiness, and documenting communication.
- Drafting and routing letters, forms, and communications to referring physicians, patients, and insurance carriers.




- Monitoring results and ensuring timely provider review of pathology, imaging, and laboratory reports.
- Supporting compliance and quality initiatives, including HIPAA compliance, tracking turnaround times, and maintaining office logs.
- Facilitating telehealth workflows, including sending links, troubleshooting access, and documenting encounters.
- Performing any other administrative or medical office support duties reasonably required to ensure efficient and effective practice operations.
- The MA agrees that their role is broad in scope and encompasses any task related to the daily operations of the medical office.

Requirements

- Proficiency in ECW (eClinicalWorks) is REQUIRED. Applicants must create a video recording describing their experience in using ECW.
- Strong hands-on experience in the medical field, not just interpretation.
- 2+ years handling medical insurance authorizations.
- Bilingual in English and Spanish (written and verbal).
- Must have had HIPAA training (HIPAA certification is preferred).
- Comfortable managing high call volumes and emails.
- Strong multitasking, organizational, and prioritization skills.
- Experience in fast-paced medical office settings.
- Responsible, dependable, and willing to work extra hours as needed.
- Leadership mindset with initiative.
- Permanent work from home
- Immediate hiring
- Health Insurance Coverage

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📌 Bilingual Medical Assistant (eClinicalWorks) (Colombia)
🏢 Bruntwork
📍 Colombia