We are looking for a proactive and detail-oriented Collections Specialist with at least 6 months of experience in collections, payment follow-ups, or a related financial role. The idóneo candidate is comfortable communicating with customers regarding outstanding balances, negotiating payment commitments, and maintaining accurate collection records.

This role requires strong communication skills, persistence, and a customer-focused approach to ensure timely payments and support the company's accounts receivable processes.

Key Responsibilities

- Contact customers by phone and email to follow up on overdue invoices and outstanding balances.
- Monitor customer accounts and maintain accurate records of collection activities.
- Obtain payment updates and follow up on promised payment dates.
- Identify reasons for payment delays and work with customers to resolve outstanding issues.
- Address customer questions regarding invoices, balances, and payment status.
- Escalate disputed invoices, non-responsive customers, and complex collection issues to the appropriate team.
- Collaborate with Accounts Receivable, Billing,



and other internal departments to resolve payment discrepancies.
- Maintain clear documentation of customer interactions, collection efforts, and payment commitments.
- Meet established collection targets and follow-up deadlines.
- Follow company policies and procedures when handling customer accounts and financial information.

Requirements

- At least 6 months of experience in Collections, Accounts Receivable, or a related financial role.
- Strong verbal and written communication skills.
- Professional phone etiquette and confidence when discussing overdue payments.
- Excellent attention to detail and organizational skills.
- Strong negotiation, follow-up, and problem-solving abilities.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Customer service orientation and a professional approach to resolving payment issues.
- Proficiency in Microsoft Office, particularly Excel.
- Ability to work in a fast-paced, target-driven environment.

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📌 Collections Specialist (Barranquilla)
🏢 Lean Solutions Group
📍 Barranquilla