Advanced Technical Support Specialist – Escalations & RCA (Bogotá)

Advanced Technical Support Specialist – Escalations & RCA (Bogotá)

29 oct
|
Emapta Global
|
Bogotá

29 oct

Emapta Global

Bogotá

Emapta General is hiring a Technical Support Specialist to investigate and resolve complex issues, escalate to Engineering, and ensure system reliability for a global SaaS platform. The role offers onsite work at Connecta 26, Colombia, with a fixed 5-day work week and extensive learning opportunities.

You’ll engage with clients directly, participate in cross-functional teams, and use tools like Splunk, SQL, and Neo4j to diagnose performance issues.

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📌 Advanced Technical Support Specialist – Escalations & RCA (Bogotá)
🏢 Emapta Global
📍 Bogotá

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