At RSI, were seeking a Help Desk Specialist to provide technical support to end users, troubleshoot hardware and software issues, and ensure the proper functioning of IT systems. The ideal candidate has handson IT experience, strong problemsolving skills, and a customerfocused approach.

Key Responsibilities

Provide technical assistance and create a positive customer support experience.

Assist with the installation, configuration, upgrading, and ongoing usability of desktop computers, peripheral equipment, and software.

Troubleshoot hardware, software, and network issues, aiming to resolve requests during the initial interaction whenever possible.

Ensure desktop computers connect seamlessly with systems, file servers, email servers, application servers, and administrative systems.

Enter, update, track, and follow up on IT support requests through the ticketing system.

Provide ongoing support and management of telecommunications systems.

Offer basic training and technical guidance on network access, telecommunications, and software applications.

Troubleshoot peripheral equipment, including printers, copiers, and other specialized devices.





Coordinate with the appropriate technical teams or external repair services when issues require additional expertise or hardware replacement.

Provide oncall technical support as required.

Education and Experience

An associate degree is required.

Candidates with 35 years of handson IT experience may qualify in lieu of a degree.

Requirements and Qualifications

C1 English proficiency or higher.

Strong customer service skills and a genuine commitment to providing excellent technical support to internal and external users.

Working knowledge of Microsoft Office applications.

Experience with Windows 10 and Windows 11 operating systems.

Familiarity with Virtual Desktop Infrastructure VDI technologies, including Citrix Workspace and cloudbased environments.

Ability to troubleshoot technical issues, identify appropriate solutions, and escalate problems when necessary.
Bolsa de trabajo Colombia ofrecemos puesto de IT Support Specialist para el sector de Informatica Telecomunicaciones en la empresa Remote Staffing International SAS de Medellín. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 IT Support Specialist Bilingual (Medellín)
🏢 Remote Staffing International
📍 Medellín