Customer Service Expert English B2 Portuguese B2 Bogota Onsite BN

Ready to take the next step in your career This opportunity is for you
Join the TOP Team at TP and become part of an exciting project focused on online payment processing. Deliver outstanding customer experiences while developing your skills in a general company
Why choose TP
Base salary COP 3,441,415 per month during training and production.
Indefiniteterm contract Enjoy longterm employment stability.
Paid training 4 weeks of training TRN 4 weeks of onthejob training OJT.
Professional growth Unlock opportunities to develop your skills and grow your career.
Fulltime schedule 42 hours per week with 2 days off.
Global experience Work in a multinational company with a diverse and inclusive culture.

What are we looking for in you
English level B2.
Portuguese level B2.
Experience At least 1 year of certifiable customer service experience.
Communication skills Strong verbal and written communication skills in English and Portuguese.
Customerfocused mindset Ability to understand customer needs and provide effective solutions.
Multichannel adaptability Ability to handle customer inquiries through phone, chat, and email.
Availability Full availability to work the assigned schedules.
Commitment A proactive attitude, attention to detail, and a strong sense of responsibility.

Training Schedule
Monday to Friday 600 a.m. to 300 p.m.
Operations Schedule
600 a.m. 300 p.m.
800 a.m. 500 p.m.
900 a.m. 600 p.m.
Total Hours 42 hours per week
Days Off 2 days off.

Your Role
As a Customer Service Expert, you will support customers with inquiries related to online payment processing through multiple communication channels, including phone, chat, and email.
Your responsibilities will include




Providing excellent customer service by resolving inquiries and addressing customer concerns professionally.
Assisting customers with online paymentrelated questions and service requests.
Delivering clear, accurate, and timely information in English and Portuguese through phone, chat, and email.
Handling confidential customer information with professionalism and discretion.
Identifying customer needs and providing effective solutions to ensure a positive customer experience.
Following established procedures and quality standards to maintain excellent service performance.
Workplace
Bogotá, Colombia
BOGOTÁ CONNECTA
Ac. 26 9232

This Is What Sets Us Apart
At TP, we are experts in digital business services, connecting people and businesses around the world through innovative customer experiences. With a presence in 100 countries and services in 170 countries, we connect diverse cultures in more than 300 languages and dialects.

Certified by Great Place To Work as one of the best workplaces in the country and worldwide, we continue to lead through innovation, professional development, and a commitment to excellence.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our employees and clients, fostering a workplace where everyone feels respected, valued, and empowered to succeed.

Make a difference with the TOP Team Apply now and take your career to the next level
Bolsa de trabajo Colombia ofrecemos puesto de Customer Service Expert English B2 Portuguese B2 Bogota Onsite BN para el sector de Atencion a clientes en la empresa TP de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.

📌 Customer Service Expert English PortugueseBogota Onsite BN (Bogotá)
🏢 Tp
📍 Bogotá