Job Title : Tier 1 Helpdesk Technician

Location : Medellin, Colombia (No remote work)

Available Positions : 4

Available Shifts :

- From 8:00 AM to 5:00 PM, Monday through Friday
- From 12:00 PM to 9:00 PM, Monday through Friday
- *Holiday work may be required depending on company needs, with advance notice provided._

Salary Range : $4,500,000 - $7,000,000 COP per month, based on experience and English proficiency.

Contract Type :Indefinite-Term Contract with Full Legal Benefits

Company Overview : TechPulse, an IT Managed Services Provider, seeks a motivated individual to join our team as a Support Engineer. This full-time role offers a competitive salary, overtime pay, and benefits. We are looking for someone to start immediately to support our client's IT infrastructure, which includes servers, storage, firewalls, routers, and desktops.

Key Responsibilities :

- Log all help desk interactions with detailed notes and accurate timekeeping in our ticketing system.
- Support Microsoft 365 environments, including Office 365, AzureAD, Intune, and Autopilot.
- Offer technical assistance for modern operating systems such as Windows 10, Windows 11, MacOS, Android, and iOS.
- Manage urgent situations effectively by identifying critical issues and escalating them appropriately.
- Document solutions, track problems, route requests, and manage software licenses and installations.
- Work independently and collaboratively on multiple projects or tasks.

Minimum Qualifications :

- At least 1 year of experience in a technical support role within an MSP Helpdesk, or
- At least 2 years of helpdesk experience in a corporate IT environment, plus
- At least 1 year of Office 365 support experience in a multitenant setting.

Desirable Technical Skills/Experience :





- Basic understanding of Windows Server (DHCP, DNS, File Sharing, etc.).
- Desktop support for AD and AzureAD environments on Windows 10/11.
- Familiarity with Autopilot/Intune, PC hardware, software, and peripheral troubleshooting.
- Experience with Microsoft Azure Virtual Desktop or VMware Horizon.
- VoIP-based PBX systems knowledge.
- Certifications are a plus but not required.

Business Skills Required :

- Excellent written and verbal communication skills (C1 level English preferred).
- Self-managed, detail-oriented, and consistent in delivering quality work.
- Professional demeanor, punctuality, and strong team collaboration skills.
- A passion for continual learning and personal growth.

Additional Benefits :

- Comprehensive Axa/Colpatria Fesalud health insurance (100% employer-paid)
- Paid Time Off beyond legal requirements
- Education and professional development benefits
- Opportunities for career growth within the company
- Puesto Laboral : Técnico de Mesa de Ayuda Nível 1 - LATAM

Ubicación : Medellín, Colombia (únicamente en oficina)

Puestos disponibles : 4

Turnos disponibles :

- De 8:00 AM a 5:00 PM de lunes a viernes
- De 12:00 PM a 9:00 PM de lunes a viernes.
- *El trabajo en días festivos puede ser requerido según las necesidades de la empresa, con previo aviso_

Rango Salarial : $4,500,000 - $7,000,000 COP mensuales,



basado en experiência y dominio del inglés

Tipo de contrato : Contrato a término indefinido con todas las prestaciones y incentivos de ley.

Descripción general de la empresa : TechPulse, proveedor de servicios gestionados de TI, busca un individuo motivado para unirse a nuestro equipo como Ingeniero de Soporte. Este rol de tiempo completo ofrece un salario competitivo, pago de horas extras y beneficios. Estamos buscando a alguien para comenzar de inmediato para apoyar la infraestructura de TI de nuestros clientes, lo que incluye servidores, almacenamiento, firewalls, routers y escritorios.

Responsabilidades Principal :

- Brindar soporte técnico en persona, por teléfono o electrónicamente a través de correo electrónico.
- Registrar todas las interacciones del servicio de asistencia con notas detalladas y cronometraje preciso en nuestro sistema de tickets.
- Dar soporte a los entornos de Microsoft 365, incluyendo Office 365, AzureAD, Intune y Autopilot.
- Ofrecer asistencia técnica para sistemas operativos modernos como Windows 10, Windows 11, MacOS, Android y iOS.
- Gestionar situaciones urgentes de manera efectiva identificando problemas críticos y escalándolos apropiadamente.
- Documentar soluciones, rastrear problemas, dirigir solicitudes y manejar licencias e instalaciones de software.
- Trabajar de manera independiente y colaborativa en múltiples proyectos o tareas.

Cualificaciones Mínimas :

- Al menos 1 año de experiência en un rol de soporte técnico dentro de un Helpdesk de MSP, o al menos 2 años de experiência en un Helpdesk en un entorno corporativo de TI
- Al menos 1 año de experiência de soporte en Office 365 en un ambiente multi inquilino

**Habilidades Técnica

📌 Tier 1 Helpdesk Technician Latam (Medellín)
🏢 TechPulse
📍 Medellín