Position Title :Bilingual Collections Agent (Accounts Receivable Agent

- ONLY Remote in Colombia)

Language (s) : All applicants must speak fluent English. Any other language is a plus

Contract Type :Indefinite Terms

Job Start Date : Immediate

Location :Remote

Country :Colombia

Hours : 8:00 AM to 5:00 PM US CST Monday to Friday

Flexible schedule based on business needs

Reports to : Collections Supervisor/Manager

Company Overview

D&S; Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and integral delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. D&S; Global Solutions was founded in 1997, headquarters: Austin, TX. Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. D&S; teams are in North America, LATAM, EMEA and Asia providing services into over 190 countries for our clients.

The collections /accounts receivable agent position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, negotiation skill, dispute management, legal claims, and the selective use of outside collection services.

Essential Duties and Responsibilities include the following:

- Use advanced call structures and techniques
- Investigate reasons for non-payment/return
- Negotiates resolution
- Verify return/payment terms, funding sources and process condition
- Respond to billing disputes, requests for refunds, tax exemptions and logistics, etc
- Manages a portfolio of accounts to promote efficiency within standards
- Utilize concise notes/updates in corporate/client databases




- Research cases to find viable contact sources when information provided is not current
- Build business cases to support payment/return/write-off decisions
- Track daily metrics and performance to attain required goals
- Demonstrate behaviors reflecting our policies
- Maintain a positive customer relationship
- Exceed standards expressed by the client
- Ability to work a flexible schedule
- Native or fluent speaker of other languages, apart from English, is a plus
- Proficient (basic/ intermediate level) in Microsoft Excel (sort, filtering, vlookup, pivot tables, etc)
- Knowledge of ERP (SAP, Oracle)
- Ability to build rapport, ask questions, listen and redirect the conversations
- Ability to overcome objections, analyze responses and negotiate resolutions
- Work independently and as part of a team to achieve required metrics and standards
- Solid time management skills
- Knowledge in customer service, accounts receivable, invoicing, collections and/or finance
- Ability to adapt to new business opportunities, challenges and client demands
- Excellent verbal and written communication skills
- Ability to learn and grow with our organization
- Great analytical, critical thinking and problem-solving abilities
- 2+ years of collections experience
- Preferred Order to Cash experience
- Experience with an automated telephone dialing system and collections database
- Associate's degree in business preferred
- Must be detail oriented, with the ability to work independently.
- Proven experience working with invoice processing portals (excluding one-time payment portals), including navigating, extracting, and managing invoice data within such systems.
- Hands-on experience with Salesforce and advanced Excel skills, including frequent use of VLOOKUPs and related functions for data analysis and reporting.

📌 Account Receivable Agent (Medellín)
🏢 Cadex
📍 Medellín