Global Real-Time Workforce Command Center Lead (Bogotá)

Global Real-Time Workforce Command Center Lead (Bogotá)

30 oct
|
Visa
|
Bogotá

30 oct

Visa

Bogotá

Visa is seeking a Command Center Manager to lead real-time operations in a integral multi-channel contact center. You will oversee the virtual run room, manage Genesys Cloud alerts, and drive automation with Power BI and Tableau, while ensuring service levels and incident response across sites.

The role emphasizes coaching, governance through playbooks, and data-driven decision making in a fast-paced environment.

📌 Global Real-Time Workforce Command Center Lead (Bogotá)
🏢 Visa
📍 Bogotá

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