Location:
Bogotá, Colombia Work Model: Hybrid (Tuesday to Thursday on-site, Monday and Friday remote)

Experience:
No previous experience required English Level: B2 or higher We are looking for a motivated Junior IT Support Specialist to join our team in Bogotá. This opportunity is idóneo for recent graduates or entry-level professionals who are passionate about technology, troubleshooting, and helping others. Requisitos
• Recent graduate or student in the final semesters of Systems Engineering, IT, Computer Science, or related fields.
• No previous professional experience required.
• Basic knowledge of Windows, Microsoft 365, and computer troubleshooting.
• Familiarity with networking and Active Directory is a plus.
• English B2 or higher (required).
• Strong communication, problem-solving,



and customer service skills.
• Willingness to learn and work in a team.
• Availability to work in a hybrid model in Bogotá.

Key Responsibilities
• Provide first-level technical support to end users.
• Troubleshoot basic hardware, software, and connectivity issues.
• Assist with Windows 11 and Microsoft 365 applications.
• Support password resets, user accounts, and access requests.
• Help configure computers, printers, and mobile devices.
• Document incidents and requests in the ticketing system.
• Escalate complex issues to specialized IT teams.
• Deliver excellent customer service.

📌 1950 - IT Support Specialist – Tier 1 (Junior / Entry Level) (Colombia)
🏢 softgic
📍 Colombia