Job Title
- Storage Operations Support (L1) Location – Bogota, Colombia Rate – DOE Start Date
- ASP Role Overview Frontline monitoring and routine operations support for DS8000 storage, SAN fabrics, and replication environments, working under L2/L3 guidance. Responsibilities
• Monitor DS8000, SAN switches, and replication dashboards (including IBM Storage Insights) for alerts/events
• Log, triage, and route incidents per ITIL process; raise tickets to L2/L3 for unresolved issues
• Perform routine health checks on Metro Mirror/Integral Mirror replication status
• Execute basic, documented tasks: cable checks, port status verification, log collection
• Support daily backup/replication status reporting
• Update runbooks and shift handover logs




• Assist in evidence gathering during audits (screenshots, reports, logs)
• Participate in 24x7 shift rotation (first responder) Required Skills
• Basic understanding of SAN, storage, and replication concepts
• Familiarity with monitoring tools/dashboards
• ITIL Foundation knowledge (incident logging/ticketing tools like ServiceNow/Remedy)
• Basic Linux/Windows/iSeries command-line navigation
• Good documentation and communication skills Preferred
• ITIL Foundation certification
• Exposure to IBM Storage Insights or similar monitoring tools

📌 Storage Operations Support (Colombia)
🏢 Georgia IT
📍 Colombia