IBM iSeries (AS/400) Infrastructure Support – L1 – 100% Remote Work

Location:
Medellin OR Bogota, Colombia

Experience:
2–4 Years Rate: DOE Job Summary We are seeking an IBM iSeries (AS/400) Infrastructure support resource – L1 to provide day-to-day operational monitoring and first-level technical support for enterprise IBM i environments. The idóneo candidate will monitor system health, jobs, backups, storage, network connectivity, and operational alerts while following established procedures and escalating complex issues to L2 and L3 teams. The role requires strong knowledge of IBM i operational activities, basic troubleshooting skills, incident management, and the ability to work effectively in a 24x7 enterprise production support environment.

Key Responsibilities
Monitoring & Operations
• Monitor IBM i systems, LPARs, jobs, subsystems, and system resources.
• Monitor CPU, memory, disk utilization, system status, and operational alerts.
• Perform daily health checks based on established procedures.
• Monitor production workloads and report abnormal conditions.
• Respond to alerts and operational incidents within defined SLAs.
• Maintain accurate operational logs and shift handover documentation. Job & Workload Management
• Monitor production jobs and job queues.
• Identify jobs that are stuck, failed, or running abnormally.
• Perform basic job management activities such as holding, releasing, and ending jobs based on approved procedures.
• Monitor Advanced Job Scheduler activities and escalate scheduling failures. Backup & Recovery Operations
• Monitor scheduled IBM i backups.
• Verify successful completion of backup jobs.
• Identify backup failures and unsaved objects.
• Perform initial troubleshooting of backup issues and escalate unresolved BRMS issues to L2/L3.




• Support backup and recovery activities according to documented procedures. Security & User Administration
• Perform basic IBM i user administration.
• Create, modify, disable, and remove user profiles based on approved requests.
• Support password and access-related requests.
• Monitor security alerts and escalate potential security incidents.
• Support SSL/digital certificate activities under L2/L3 guidance. Storage & IFS Operations
• Monitor disk utilization and storage capacity.
• Perform basic IFS monitoring and file-system checks.
• Identify storage-related alerts and escalate capacity or performance issues.
• Support approved disk and storage administration activities. Network & Connectivity Support
• Perform basic TCP/IP connectivity troubleshooting.
• Monitor IBM i network interfaces and services.
• Troubleshoot basic connectivity issues involving IBM i servers.
• Escalate HMC, SAN, VIOS, and complex network issues to L2/L3. HMC / Power / VIOS Monitoring
• Monitor IBM Power systems, LPARs, and HMC alerts.
• Perform basic LPAR status checks.
• Monitor VIOS availability and connectivity.
• Escalate hardware, firmware, VIOS, and HMC issues to L2/L3. Incident & Service Management
• Create, update, and resolve incidents according to operational procedures.
• Perform initial incident diagnosis and collect required technical information.
• Escalate incidents to L2/L3 with complete troubleshooting details.
• Participate in shift handovers and daily operational meetings.
• Maintain knowledge articles and operational documentation. Work Environment
• 24x7 enterprise production support environment.
• Participation in shift-based support and on-call activities as required.
• Support planned maintenance and operational activities outside business hours when required. Follow established ITIL, incident, change, and escalation procedures

📌 IBM iSeries (Colombia)
🏢 Georgia IT
📍 Colombia