Legal Intake Specialist / Paralegal

About the Role
We are looking for a Legal Intake Specialist / Paralegal to be the first voice people hear when they reach out. Whoever answers the phone, replies to an email, or completes an intake form sets the tone for everything that follows. You will handle inbound contact from start to finish: calls, emails, and web forms; complete the intake form for each prospect; and get every qualified case into the calendar and into our practice management system the same day. You are not giving legal advice. The role is about gathering accurate information, showing genuine empathy, and making sure nothing falls through the cracks. You will work directly with the lead attorney and be their daily support on mediations, filings, and commercial litigation. You will also keep day-to-day operations running — calendar, email, and reporting. This is a part-time, remote role for someone organized, calm under pressure, and genuinely good on the phone.

What You'll Do
• Handle inbound contact. Answer calls and return web and email inquiries the same day.
• Complete the intake form for each prospect: names, contact details, the nature of the matter, key dates, opposing party, and how they found us.
• Flag red flags early — deadlines, safety concerns, minors involved — and escalate to an attorney when it matters.
• Set expectations. Explain our process and next steps in plain language, without giving legal advice.
• Coordinate mediations. Check availability for the parties, the attorney, and the mediator; schedule, send confirmations and reminders, reschedule as needed, and prepare the file for each mediation.
• Handle filings. Prepare, review, and file documents with the courts, track deadlines and due dates, and confirm every filing.
• Support commercial litigation.



Organize case files, exhibits, and discovery documents, keep the case history current, and prepare what’s needed for hearings and negotiations.
• Manage calendar and email. Schedule and confirm appointments and hearings, respond to and triage incoming email, draft communications, and keep the day’s priorities in view.
• Prepare reports. Regular reporting on intake, scheduled mediations, active cases, upcoming deadlines, and team pending items.
• Work inside the practice management system. Create and update contacts and matters, attach intake forms and notes to the right file, assign tasks and reminders, and keep statuses current. What We’re Looking For
• Prior experience in legal intake, a law firm front desk, or a client-facing role in a professional services setting.
• Advanced written and spoken English.
• Strong phone manner: warmth, patience, and composure to hold a difficult conversation without losing structure.
• Real attention to detail. Names, dates, and case numbers have to be right the first time.
• Familiarity with legal terminology: mediation, commercial litigation, breach of contract, discovery, filings, and deadlines.
• Experience with electronic filing (e-filing) in state and federal courts.
• Comfort with software: you will live in an intake form, a calendar, email, a case management system, and an e-signature platform.
• Full discretion — you will handle personal and confidential information daily.
• Organization and autonomy to work remotely, with deadlines that don’t move.
• Reliable internet, a quiet space, and a headset.
• Experience with a VoIP phone system and call tracking is a plus. Details
• Part-time, 30 hours per week, remote.
• 8:00 AM to 5:00 PM, US Eastern Time (ET), Monday through Friday.

📌 Legal Intake Specialist (Colombia)
🏢 i am Eiva
📍 Colombia