At ScotiaGBS we want you to be part of a team that is always in personal and professional growth, for this reason we are looking for our new Manager, Employee Services. What will you do?
• Provides effective and efficient responses to inquiries from internal and external, including employees, dependents, retirees, candidates, Contingent Workers, third party vendors, etc. regarding HR policies and procedures.
• Assesses and interprets the level of complexity of employee inquiries, providing coaching (e.g. low complexity Performance & Advice issues), answering directly or escalating to appropriate parties for resolution.
• Acts in an advisory role by providing end-user support for those interacting with HR systems, resolving issues and promoting/guiding employees in the usage of self-service functionalities where possible.
• Ensure positive and consistent experiences by striving for excellence in understanding client requests, streamlining service delivery and identifying next steps.




• Ensure proper usage of knowledge management and case management systems to effectively respond to, document and monitor inquiries. What do

we offer
you?
• Growth opportunities
• Diverse, dynamic and multicultural environment
• Benefits for your financial and emotional well-being
• competitive wages What do you need?
• Undergraduate student in HR related programs (last semesters); and/or Technical or Professional graduate in HR related programs.
• Prior experience in a service center or call center environment.
• Deep understanding of Bank policies and procedures.
• Exceptional written and verbal communication skills. Flexibility and ability to adapt to changing work environments.
• English level advanced. If you are seeking a fulfilling opportunity to join our esteemed team and contribute to the overall success, we invite you to apply for the role of , Take the next step in your career journey and make a significant impact today

📌 Employee Services Consultant (Bogotá)
🏢 ScotiaGBS Colombia del grupo Scotiabank
📍 Bogotá