Senior Sales Consultant with Progression Opportunity (5 Years NOT Required)

Responsible to: Store Manager

Hours of work : Monday – Friday 9.15 – 17.30 and Saturday 8.45 – 17.00. You will have a day off during the week.

Job Purpose: To provide an excellent, professional level of customer service and product expertise while taking a lead role on the shop floor — supporting, coaching and setting the standard for the wider sales team. This role carries real scope for progression: we are looking to develop our senior management team over the next 18 months, and the successful candidate will be given increasing responsibility and structured development towards a Duty Manager / Assistant Manager position.

This role has career progression potential as we look to develop our senior management team over the next 18 months.

The successful candidate must have the following:

- A demonstrable track record of exceeding sales targets and KPIs in a premium retail environment
- Established experience leading, coaching or supervising colleagues, with the credibility to set the tone and standard for a team
- Commercial awareness — comfortable discussing performance, margin, stock and sales figures, not just individual transactions
- A polished, consultative sales style — able to read a client, build trust quickly and manage the full sales journey for all levels of purchase.
- Sound operational judgement, capable of resolving day‑to‑day issues independently and escalating appropriately
- Genuine ambition to progress into store management, with the discipline and initiative to take on responsibility ahead of the promotion itself
- A polished,



professional presentation suited to a premium jewellery environment
- Prior experience in jewellery, watches or another considered‑purchase category is strongly preferred

KEY RESPONSIBILITIES

Client Experience and Sales Leadership

- Acknowledge and warmly welcome all customers who enter the store, setting the standard the wider team follows
- Provide a friendly, knowledgeable and professional service at all times
- Advise customers on product ranges, prices and stock availability, liaising with manufacturers and suppliers where necessary
- Take in customer repairs, log them accurately and keep customers informed of progress
- Maintain full familiarity with our customer order and exchange policy so customers can be advised confidently
- Keep up to date with current promotions and communicate these effectively to customers
- Hold comprehensive, up‑to‑date knowledge of our full product range, including new lines as they are introduced, acting as the team’s primary point of product authority
- Help drive personal and team sales performance through skilled needs assessment, consultative selling and confident link selling
- Maximise sales opportunities through confident link selling and add‑on sales
- Present a professional image at all times, including when handling till operations,



cash handling and sales processing to a rigorous, audit‑ready standard
- Act as a point of reference for Sales Consultants on the shop floor, offering guidance on products, procedures and customer situations
- Support the induction and on‑the‑job training of new team members, sharing product knowledge and best practice
- Deputise for the Store Manager as required — opening and closing the store, overseeing till reconciliation and day‑to‑day operations
- Help monitor individual and team performance against sales targets, feeding back constructively and positively
- Contribute to rota planning, holiday cover and day‑to‑day staffing decisions alongside the Store Manager
- Set the standard for professionalism, product knowledge and customer service that others on the team can follow
- Take a leading role in merchandising strategy and window/counter presentation, in line with brand and seasonal direction
- Uphold the highest standards of store presentation, security and housekeeping at all times
- Contribute to stock accuracy, stock checks and deliveries, flagging risks and opportunities to the Store Manager

Motivation, Commitment & Flexibility

- Remain self‑motivated, working confidently without close supervision
- Commit to ongoing learning and development of product and management knowledge throughout your employment with Rivoli
- Undertake training as appropriate, including toward future management responsibility
- Approach change and new requirements with flexibility and a positive attitude
- This is a genuine development role. Over the next 18 months, we are investing i

📌 Senior Sales Consultant (Colombia)
🏢 Rivoli Jewellers
📍 Colombia