We are looking for a Customer Success Manager (Enterprise) for the NOLA region.

We combine AI and No-Code technology to automate complex financial reconciliations and provide full control over payment operations for more than 160 leading companies in 50+ countries.

- Own the end-to-end customer journey for a portfolio of enterprise accounts.

- Build and maintain relationships with key stakeholders, including senior decision makers.

- Drive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability.

- Translate product usage and operational data into business-impact conversations (ROI, savings, operational efficiency).

- Identify expansion opportunities and partner with revenue leaders to execute land-and-expand motions.

- Detect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement.

- Coordinate internal teams (Product, Implementation, Support, Revenue) to unblock customer outcomes.

- Maintain accurate account context and activity tracking in CRM and internal tooling.





- Strong commercial acumen, with a clear understanding of renewals, contract value, and expansion strategy — comfortable connecting customer outcomes to revenue impact.

- Demonstrated executive presence, able to lead structured, outcome-driven conversations with senior stakeholders and challenge constructively when needed.

- Analytical and data-driven mindset, capable of interpreting product usage signals and translating them into actionable account strategies and ROI narratives.

- High operational discipline, with structured governance, rigorous documentation, and consistent CRM hygiene that drives renewal predictability.

- Proven ability to multi-thread relationships and proactively mitigate risk well ahead of renewal cycles.

- Comfortable operating in evolving environments, able to create clarity, structure, and forward momentum with minimal supervision.

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📌 Customer Succes Manager Enterprise (Bogotá)
🏢 Confidential
📍 Bogotá