At ScotiaGBS we want you to be part of a team that is always in personal and professional growth, for this reason we are looking for our new Manager, Employee Services.

What will you do?

- Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge
- Ensures the team's operational goals, service standards and annual objectives are met. This includes ensuring the team operates within Service Level Standards and services delivered are aligned to General HR's strategies and provide Scotiabank employees with an exceptional employee experience during each interaction
- Provides guidance to Employee Services Consultants on the proper usage of the knowledge management and case management systems, and drive effective and efficient responses to inquiries from employees, dependents, retirees, candidates and vendors regarding HR policies and procedures
- Develops and holds self and team accountable to meet objectives aligned to unit’s goals and KPIs,



prioritizing workload and re-aligning resources as required in order to optimize results and throughput
- Coaches Employee Services Consultants in assessing the level of complexity of employee inquiries, and determining when to escape for resolution; facilitate escalation and/or resolve issues as required
- Assesses HR Experience Officers performance against standards and expectations; track individual and team performance metrics

What do we offer you?

- Growth opportunities
- Diverse, dynamic and multicultural environment
- Benefits for your financial and emotional well-being
- competitive wages

What do you need?

- Degree in Business or Human Resources or pursuing education in related field.
- Experience as a team leader in HR or similar roles.
- Prior experience in a service center or call center environment.
- Deep understanding of Bank policies and procedures.
- Experience managing payroll.
- Knowledge in SAP and HR transactions..

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📌 Manager, Employee Services (Bogotá)
🏢 ScotiaGBS Colombia del grupo Scotiabank
📍 Bogotá