Job Summary

We are looking for a proactive and detail-oriented Dispatcher with customer service and dispatch experience to support daily transportation operations.

Key Responsibilities

- Contact drivers who have not signed on to their assigned loads and remind them to activate the tracking application.
- Provide support to drivers who need assistance during their routes, answering questions and helping resolve operational issues.
- Monitor inbound calls and respond promptly to driver inquiries.
- Enter new orders into the system, ensuring all information is accurate and complete.
- Update route reports hourly, tracking load statuses and identifying outstanding loads for each assigned route.
- Modify and update orders scheduled for the following day, ensuring all required changes are completed after lunch.
- Monitor communication channels and maintain timely,



clear communication with drivers and internal teams.
- Keep operational KPIs updated and ensure compliance with established procedures.

Requirements

- Ideally, at least 1 year of experience in dispatch, customer service, or transportation operations.
- Excellent English communication skills, both written and verbal.
- Strong multitasking, organizational, and time-management skills.
- Excellent attention to detail and accuracy when entering and updating information.
- Ability to handle inbound calls and provide effective support to drivers.
- Proactive problem-solving skills and the ability to work under pressure.
- Comfortable using operational systems, tracking applications, and reporting tools.

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📌 Dispatcher (Cartagena)
🏢 Lean Solutions Group
📍 Cartagena