Concentrix Medellín is seeking a Team Leader, Operations to supervise a group of call center associates and drive performance through coaching and accountability. This role focuses on meeting contractual KPIs while ensuring quality service and adherence to policies.
The adecuado candidate will coach staff weekly, monitor attendance, address performance gaps, and collaborate with managers to optimize processes. Spanish fluency and a flexible schedule are required.
#J-18808-Ljbffr
📌 Operations Team Lead - Call Center Coach (Flexible Schedule) (Medellín)
🏢 Concentrix
📍 Medellín
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.