Solvo Global is seeking an Application Support Analyst I to join our team in Medellín On site. This role is adecuado for a detail-oriented professional with experience in application support, troubleshooting, manual testing, and ticket management.

As an Application Support Analyst I, you will play a critical role in ensuring application stability, investigating technical issues, validating fixes, and collaborating closely with Product, QA, and Engineering teams to deliver a high-quality user experience.

Key Responsibilities

- Investigate, troubleshoot, and resolve application issues.
- Execute manual, functional, and regression testing activities.
- Create and maintain test cases and testing documentation.
- Manage support tickets and ensure SLA compliance.
- Document defects, findings, and process improvements.




- Collaborate with Product, QA, and Development teams.
- Support UAT, production releases, and post-release validation.
- Maintain operational documentation and knowledge base articles.

Required Qualifications

- 3+ years of experience in Application Support, Product Support, QA, or Software Testing.
- Experience with manual testing and defect validation.
- Strong troubleshooting and problem-solving skills.
- Experience using Jira or similar ticketing platforms.
- Familiarity with Agile methodologies (Scrum/Kanban).
- Professional English communication skills (written and verbal).

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📌 Application Support Analyst (Medellín)
🏢 Solvo Global
📍 Medellín