Homestead Communities ("Company") was founded in 2023 to provide clean, safe and supportive communities where working families and retirees can own or rent attainable, high-quality, single-family manufactured homes.Homestead Communities is committed to responsible stewardship for its residents, providing engaging careers for its team members, and delivering attractive risk-adjusted returns to its investors.

Homestead Communities is backed by one of the world’s largest real estate investors and its leaders are recognized experts in manufactured housing communities ("MHC"). The Company combines institutional discipline and financial capability with proven, growth-orientated entrepreneurial leadership.

Location

Remote, work-from-home.Time zone must largely match the time zone in the U.S. region assigned to the position.

Position Overview

The Community Operations Support Specialist supports Regional Managers and Community Managers by executing many recurring administrative tasks essential for the efficient and accurate operation of MHCs.The position also supports on-boarding acquisitions, trains staff on property management software (primarily, Rent Manager and Monday.com), and maintains documents and files for property operations.

The position is full-time.Working hours are aligned to the region’s time zone.

Responsibilities

Daily responsibilities will vary depending on current operating needs and may include:

Operations Reporting

- oDaily review of operating reports, focused on (1) accounts receivable and tenant delinquency processing; and (2) community owned home ("COH") make-ready milestones.Alert team of required follow-up.
- oMaintain operating calendars with deliverables, deadlines and action logs.Critical items include annual rent increase notices, property tax payments, insurance premium payments, state and municipal license renewals, and team birthdays. Alert team of overdue items.
- oPrepare materials for, and track commitments from, Regional Managers’ operating reviews, community visits and audits.
- oProvide administrative support to resolve tenant billing and service questions.
- oAudit selected lease files, documenting missing or incomplete records.
- oMaintain operating documents and files in Rent Manager and SharePoint.Audit files for proper organization.
- oProvide interim coverage during Community Manager or Regional Manager absence or during interim periods of unusually high demand.




- oIdentify recurring data input errors and incomplete documentation in Rent Manager tenant files.Recommend corrections through revised SOPs and/or training.Seek to eliminate manual, one-time corrections.
- oGenerate in Rent Manager, leases (including renewals, addenda, and rent-increase notices); move-in and move-out packets; and tenants’ recurring correspondence.
- oUpdate resident, site, home, utility and inventory records in Rent Manager.
- oConfirm that selected monthly operating reports have required variance explanations and remedial plans for negative variances.
- oVerify tenant applications when automated screening cannot verify required information.
- oReview MHCs’ semi-annual comparable market surveys for completeness and formatting.

Acquisitions Diligence and On-Boarding

- oReview files from acquisitions team to assure delivery of files needed for operations, and proper filing.Audit data imports to Rent Manager and Monday.com for completeness.
- oSupport assigned pre-close readiness, Day 1 execution and 30/60/90-day integration deliverables.
- oIdentify recurring failures in on-boarding integrations.Recommend SOP improvements.

Training

- oLead training for Community Managers in SOPs, Rent Manager workflows, and Homestead Academy training.Offer individualized practice and answer users’ questions.Focus on newly hired Community Managers and staff, offering dedicated training and monitoring progress.
- oOrganize monthly training for staff on selected operating and sales topics such as workplace safety, resident relations, community building as well as SOPs.Use third party educational programs such as from Grace Hill.

Home Rentals and Sales

- oAdd to the records in Rent Manager for each COH sale, data required from other sources.At the sale closing, audit the sale file for completeness and advise the team of shortcomings.
- oAudit Rent Manager and Monday.com records for the status of vacant COH being renovated.Audit those records of rented COH for renewal or termination status.Correct for missing data or documents and advise the team of delays or cost overruns.




- oAudit Rent Manager and Monday.com records of COH make-ready renovation status.Correct for missing data or documents and advise the team of delays or cost overruns.
- oAudit Rent Manager and Monday.com records of COH purchase orders.Correct for missing data or documents and advise the team of delays or cost overruns.
- oReview Rent Manager exception lists for discrepancies between COH transactions and site status.Advise the team for their corrections.
- oPerform periodic, targeted documentation checks for home inventory, title and sales/rental files.

Reporting

- o Reports to the Property Operations Coordinator.
- oWorks closely with Regional Managers and Community Managers in delegated regions.
- oAccurate and timely data entry and document processing is a critical contribution of the position.Approvals of the Property Operations Coordinator, Regional Manager or Community Manager (as the case may be), are required for discretionary activities.
- oThe position does not have direct reports.

Advancement

- oExpanded responsibilities through broader regional territories.
- oExpanded responsibilities to decision-making for certain workflows.
- oPromotion to operating roles if relocated to the United States, including Assistant Community Manager, Community Manager, Property Operations Coordinator or Regional Manager.

Qualifications

- oConversational English (CEFR rating of B1) or better.
- oThree or more years in property management, multi-site operations, transaction administration, regional coordination or comparable operational support.
- oManufactured housing experience and Rent Manager experience welcome and not expected.
- oComfort prioritizing competing deadlines and varied tasks.
- oProficiency with Excel and similar computer skills.Ability to quickly become expert in Rent Manager and Monday.com.
- oCommunication skills to explain computer and technical skills to staff to execute Company SOPs.

Compensation

- oCompetitive compensation for professional qualifications and location.Likely equivalent to USD20,000 to USD30,000.
- oThree weeks of paid time off annually.
- oAll reasonable and customary business expenses are paid by or reimbursed by the Company.
- oTravel is generally not required.
- oThe Company is an equal opportunity employer.All qualified applicants will receive consideration, and all employees are respected, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status and any other characteristic protected by law.

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📌 Community Operations Support Specialist (Colombia)
🏢 Homestead Communities
📍 Colombia