We're Hiring: Supplier Success Professional (English, Spanish and Portugese)

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Role

Supplier Success Professional (English, Spanish and Portugese)

Work Arrangement

Work from Office

Schedule

Morning Shift (8am - 5pm CST)

The Supplier Success Professional will assist in developing and maintaining a world-class

prequalification system for contractors, suppliers and vendors.

Essential Duties and Responsibilities:

- Provide professional support to all customers
- Ability to research, clarify and resolve every issue providing solutions and or/alternatives for the desired outcome with focus on customer experience
- Interact directly with Avetta customers through telephone, email and chat
- Prioritize and resolve customer needs
- Accurately verify details on regulatory documents
- Record details of interactions in Service Cloud (SFDC)
- Provide necessary outbound follow-up, both via phone and email
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Escalate customer complaints and seek reach out options to provide additional assistance
- Share feature requests and effective workarounds with team members
- Educate customers about new features and functionalities
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Communicate and coordinate with internal departments
- Work as a team and be a positive addition to client's culture
- Performs other duties as assigned
- May be required to attend training, meetings, or seminars
- Contribute and report towards the team KPIS and objectives
- Assist in training junior Customer Support Representatives

Non-negotiable skills and requirements:





- Experience as a Customer Support Specialist or similar CS role
- Excellent communication skill - both written and orally ( English, Portugese, Spanish)
- Ability to Active listen and think 2 steps ahead
- Working PC knowledge, windows preferred and related applications (IT industry is an advantage)
- An affinity for learning online software systems
- Interpersonal skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Self-Motivated
- Stress/Patience tolerance
- Ability to learn and apply new information or skills

As part of your contract, we ensure all legally mandated benefits are covered—because your well-being is our priority! Here's what you can count on:

- Health Insurance (EPS)
- Pension Coverage
- Family Compensation Fund (CCF)
- Occupational Risk Insurance (ARL)

Exclusive Perks That Go Beyond

We believe in giving more than just the basics. With us, you'll enjoy:

- Premium Health Insurance (Prepagada)
- Life Insurance, starting from your 16th day with us.
- Flexible Work Setup options - Hybrid, On-site, or Remote. (This can change according to the role you are applying to)
- Access to the CloudStaff Dream Points Program.
- Exciting Growth Opportunities to fuel your career aspirations

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with versátil schedules, meaningful perks and a collaborative team environment.

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📌 Supplier Success Professional (English, Spanish and Portugese) (Bogotá)
🏢 Cloudstaff
📍 Bogotá