Job Details : The Customer Quotation Representative is responsible for creating, preparing, and delivering accurate quotations to sales and/or customers in a timely manner. This is a highly operational, process-driven role that executes quotations according to global standards, templates, and pricing policies. The Customer Quotation Representative works within defined workflows, follows established procedures, and ensures all quotations are accurate, complete, and compliant with company policies. This position is critical to deliver excellent customer service, maintaining quotation quality, and supporting the sales organization's ability to close deals efficiently.

Responsibilities :

- Create quotations based on customer requests and sales team input, using standardized templates and tools.
- Gather and validate customer information and requirements from sales teams or customer requests.
- Input customer data, product specifications, quantities, pricing, and terms into the quotation system (CRM/CPQ).
- Ensure all quotations are complete, accurate, and include all required information and documentation.
- Format quotations according to company standards and brand guidelines for professional, consistent customer-facing outputs.
- Review quotations before submission to ensure accuracy, completeness, and compliance with pricing policies.
- Verify that all pricing, terms, and conditions are correct and properly applied.
- Check quotations for errors, inconsistencies, or missing information.
- Ensure quotations comply with global quotation standards and regional requirements.
- Escalate quotations that require approval or contain exceptions to the Quotation Supervisor.
- Deliver quotations to customers in a timely manner, meeting established SLAs.
- Provide professional,



courteous customer communication regarding quotations.
- Answer basic customer questions about quotations and direct complex inquiries to the Quotation Supervisor or sales team.
- Ensure customers receive quotations in the correct format and with all necessary documentation.
- Process quotation revision requests from customers or sales teams.
- Update quotations with revised information, pricing, or terms as requested.
- Resubmit revised quotations to customers in a timely manner.
- Follow up with customers on outstanding quotations to ensure timely responses.
- Maintain records of all quotation versions and revisions.
- Accurately enter and maintain customer and quotation data in the standard system.
- Ensure all quotation information is properly recorded and organized in the system.
- Keep customer records up-to-date and accurate.
- Follow data entry standards and guidelines established by the organization in standard tools.
- Escalate data quality issues or system problems to the Quotation Supervisor.
- Follow all established quotation processes, procedures, and workflows.
- Adhere to integral pricing policies, discount parameters, and approval requirements.
- Maintain accurate records of all quotations, revisions, and customer communications.
- Document quotation status and maintain organized quotation files.
- Escalate any quotations that deviate from standard processes or require special handling to the Quotation Supervisor.




- Work collaboratively with sales teams to understand customer needs and quotation requirements.
- Communicate with the Quotation Supervisor regarding quotation status, issues, or customer requests.
- Provide updates to sales teams on quotation progress and delivery status.
- Escalate customer issues or concerns to the Quotation Supervisor.
- Support the quotation team in meeting team goals and SLAs.
- Participate in training on quotation processes, tools, and company policies.
- Seek feedback from the Quotation Supervisor on performance and areas for improvement.
- Identify process improvement opportunities and share suggestions with the Quotation Supervisor.
- Stay current with company policies, pricing updates, and quotation best practices.
- Support the implementation of new tools, processes, or system enhancements.

Education :

- Bachelor's Degree.
- Proven advanced English (C1).

Work Experience :

- Proven experience in a customer-facing operational role, administrative support, or data entry position.
- Familiarity with quotation systems or similar business software.
- Experience with quotation, proposal, or order management processes is advantageous.

Skills & Competencies :

- Attention to Detail: Exceptional attention to detail with a commitment to accuracy in all quotations and data entry; ability to catch errors and inconsistencies.
- Process Orientation: Strong ability to follow established processes, procedures, and workflows; comfort with repetitive, structured work.
- Technical Proficiency: Proficiency in CRM systems (Salesforce), Microsoft Office (Excel, Word, Outlook), and ability to learn new software quickly.
- Organization & Time Management: Strong organizational skills with the ab

📌 Customer Quotation Representative (Bogotá)
🏢 Cencora
📍 Bogotá