At Optum Integral Advantage, we built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach it s fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work. sm** M&R; is a our Line of Business also known as Members and the Retirement, this LOB takes care of delivering information about government health care plans (i.e. Medicare) for retired senior customers 65+, and for those would be considered in a disabled condition, such as renal patients. As a Customer Service Supervisor fr M&R; you will be leading a team of customer service representatives that handle information about access to drugstores and medical centers, costs of medicines and treatments and credit cards charging information, among other topics. Given that the target population can be considered a vulnerable group.



It is important that you consider if you embodies a good sensibility toward the needs of others and strengthen soft skills, such as empathy, patience, and active listening, to deliver information in a delicate and precise manner.

Responsibilities :

- Coordinates, supervise and act as responsible for the daily, weekly, and monthly activities of the team members.
- Establish priorities for the team to ensure accomplishment of tasks and performance objectives such as quality, adherence, turnaround times, and error correction.
- Coordinate work activities with other supervisors, managers, departments, etc.
- Identify and resolve operational problems using defined processes, experience, and judgment.
- Provide coaching and feedback to team members including formal corrective action.
- Conduct annual performance reviews for team members.
- Perform all other duties inherent to his/her position and/or as assigned by his/her immediate manager.

Required Skills :

- 2+ Years of experience as BPO supervisor or related positions (external aplicants)
- Experience as a call center supervisor managing work teams
- Advanced MS Office skills

Preferred Skills :

- M&R; fundamentals (Internal/ External applicants).
- Prior Experience working with Insurance Carrier Maintenance, Quoting and Renewal Websites.
- Experience with insurance brokers / agents and benefits accounts.
- Healthcare experience is a plus.

Keywords :M&R;, Military and Retirement, Customer Service Supervisor, BPO, Call center, Bogota, Colombia.

📌 Customer Service Supervisor - M&r (Bogotá)
🏢 UnitedHealth Group
📍 Bogotá