Role Summary As a Customer Service Representative, you will be the first point of contact for customers, providing exceptional support through inbound interactions. You will help resolve account-related inquiries, deliver accurate solutions, build customer trust, and ensure a world-class customer experience while working in a fast-paced environment. You Will
• Handle inbound customer inquiries related to banking products, credit cards, checking accounts, and savings accounts.
• Resolve customer issues by following established policies, procedures, and service guidelines.
• Identify customer needs and provide accurate and timely solutions.
• Demonstrate empathy, professionalism, and ownership in every customer interaction.
• Communicate clearly and effectively with customers and internal teams through phone and written channels.
• Resolve conflicts and manage customer expectations professionally.
• Maintain accurate documentation and records of customer interactions.
• Uphold company values and consistently deliver a high standard of customer service.
• Meet quality, productivity, and customer satisfaction goals.




• Adapt to changing business needs and support continuous improvement initiatives. You Have
• High school diploma.
• Strong customer service orientation and commitment to customer satisfaction.
• Excellent verbal and written communication skills in English (B2 level minimum).
• Strong active listening and problem-solving abilities.
• Ability to multitask and manage competing priorities effectively.
• Attention to detail and high levels of accuracy.
• Strong time management and reliability.
• Ability to work efficiently in a fast-paced environment.
• Flexibility to work varying schedules based on business needs.
• Basic computer navigation and technical skills.
• Customer service experience is preferred but not required. Preferred Qualifications
• Experience in banking, financial services, or contact center environments.
• Conflict resolution and de-escalation experience.
• Ability to adapt quickly to change and learn new processes.
• Experience working with performance metrics and KPIs.

📌 Customer Service Representative (Bogotá)
🏢 Concentrix
📍 Bogotá