Service Delivery Manager (SDM) / Transition Manager – IBM iSeries

Language: Fluent Spanish (Mandatory)

Experience:10+ Years Preferred

Job Description

We are looking for an experienced Service Delivery Manager / Transition Manager with strong experience in managing IBM iSeries (AS/400)-related service delivery, projects, and transitions.

Key Responsibilities

- Manage end-to-end service delivery and transition activities for IBM iSeries engagements.
- Lead transition planning, execution, knowledge transfer, and operational handover.
- Oversee project delivery, SLAs, KPIs, governance, and risk management.
- Manage client relationships and coordinate with technical and business teams.
- Ensure smooth service operations and continuous service improvement.

Required Skills

- Strong experience as an SDM, Transition Manager, or IT Delivery Manager.
- Previous experience managing IBM iSeries / AS400-related projects, services, or transitions.
- Strong stakeholder and client management skills.
- Knowledge of ITIL, service governance, SLA, and KPI management.
- *Fluent Spanish-speaking skills are mandatory.*
- Must be available to work from Medellín, Colombia.

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📌 Service Delivery Manager (SDM) / Transition Manager – IBM iSeries (Colombia)
🏢 GeorgiaTEK Systems
📍 Colombia