02 nov
|
GeorgiaTEK Systems
|
Medellín
02 nov
GeorgiaTEK Systems
Medellín
Service Delivery Manager (SDM) / Transition Manager (TM)
Location: Medellín, Colombia
Language: Spanish (Fluent – Mandatory)
Work Arrangement: Onsite / Local to Medellín preferred
Scope: IBM iSeries (AS/400)
Required Skills
1. Strong experience in Service Delivery Management (SDM).
2. Proven experience in IT Transition Management and service onboarding.
3. Experience managing IBM iSeries / AS400 environments.
4. Strong knowledge of ITIL processes, SLA, KPI, incident, problem, and change management.
5. Experience handling client management, stakeholder communication, and escalations.
6. Excellent transition planning, governance, and delivery management skills.
7. Fluent Spanish-speaking skills – Mandatory.
8. Strong English communication skills preferred.
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📌 Service Delivery Manager (SDM) / Transition Manager (TM)
🏢 GeorgiaTEK Systems
📍 Medellín