Lead AI Platform Support Engineer (Bogotá)

Lead AI Platform Support Engineer (Bogotá)

02 nov
|
mroads
|
Bogotá

02 nov

mroads

Bogotá

Mroads in Bogotá is seeking Lead support engineers to be the first line of support for our AI platform. You will triage ServiceNow tickets, assist product teams with API usage, and debug production issues across LLM gateways and Kubernetes services.

This role emphasizes technical work and customer collaboration rather than a traditional help desk. The adecuado candidate is highly technical, curious, and capable of writing clear incident docs and SOPs.

📌 Lead AI Platform Support Engineer (Bogotá)
🏢 mroads
📍 Bogotá

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