Position Overview

We are seeking an EDI & Order Management Specialist to oversee our electronic order processing, fulfillment workflows, and trading partner connections. In this role, you will manage purchase orders, resolve order exceptions, and coordinate seamlessly between retail buyers, our 3PL warehouse, and internal teams.

Key Responsibilities

- Order Management: Monitor and process EDI purchase orders, order changes, hold releases, quantity updates, and ship dates.
- Fulfillment & Billing: Coordinate order flow to 3PL partners, manage retail shipment notices (ASNs), generate invoices, and handle order rejections.
- System Troubleshooting: Monitor EDI transaction health, resolve processing failures, and manage SPS Commerce support tickets through resolution.
- Customer & Claim Support: Serve as a main point of contact for retail buyers regarding order status,



shipping updates, and initial claim/damage reports.
- Trading Partner Onboarding: Support technical setups, testing, and go-lives for new retail partners or operational transitions (e.g., warehouse moves).

Qualifications & Requirements

- Software: Hands-on experience using NetSuite integrated with the SPS Commerce SuiteApp (including item cross-references, order exception screens, compliance labels, and ASNs).
- EDI Standards: Strong understanding of standard X12 transactions, specifically 850, 855, 856, 810, 860, and 940.
- Communication: Excellent written English skills for professional correspondence with retail buyers.

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📌 Order Management Analyst (Medellín)
🏢 Xploy Solutions
📍 Medellín