Job Title: Production/Application Support Engineer
Location: Colombia – Remote
Duration: months

Key Responsibilities:
- Monitor and troubleshoot production applications and AWS infrastructure.
- Investigate and resolve production incidents using AWS CloudWatch, Lambda, DynamoDB, Step Functions, Aurora MySQL/RDS, and related tools.
- Support L/L escalations and collaborate with Developers and Data Management teams.
- Assist with application releases through testing, validation, and phased deployments.
- Follow Agile SDLC and Change Management processes.
- Create and maintain production documentation, processes, and basic automations.
- Provide support for urgent production issues, including occasional after-hours coverage.
Required Skills:




- Basic hands-on experience with AWS and cloud-based applications.
- Knowledge of CloudWatch, Lambda, DynamoDB, Step Functions, and RDS/Aurora MySQL.
- Strong troubleshooting and problem-solving skills.
- Understanding of production/application support and incident management.
- Good communication and ability to work with cross-functional teams.
- Bachelor's degree in Computer Science, IT, Engineering, or related field preferred.

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

📌 Site Reliability Engineering (SRE)/Dev Ops - Site Reliability Engineering (SRE)/Dev Ops
🏢 Mindlance
📍 Bogotá