Job Title: Contractor Relations Representative

Location:
ColombiaWorkplace Type: Remote*This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.
* Job SummaryThe future is bright for the Porch Group, and we’d love you to be a part of it as a Contractor Relations RepresentativeContractor Relations Representative (CRR) will perform a variety of functions that primarily involve locating technicians to service client's claim requests. The CRR also establishes a relationship with contractors in covered areas, maintains relationships with contractors, and maintains follow-up with customers ensuring that we are providing quality customer service.What You Will Do As A Contractor Relations Representative* Complete assigned daily tasks as distributed by the managers
* Build B2B relationships with technicians/trade partners across covered areas
* Maintain daily metrics as set aside by the manager (subject to change)
* Source out work orders to technicians/trade partners within network
* Client follow-up to ensure quality customer service by providing technician/trade partner information




* Technician/trade partner follow-up to confirm the scheduled appointment(s)
* Outsource contractors when needed with at least 15 attempts for each claim
* Correctly label claim disposition to ensure reporting accuracy for management
* Maintain a strong, working knowledge of CRM systems operations and functions
* Notify the direct manager of any broken relationship or broken standards from contractors/trade partnersWhat You Will Bring As A Contractor Relations Representative* Minimum high school diploma.
* 2+ years working in customer-facing roles required.
* Prior experience onboarding, supporting, or working directly with home improvement professionals, tradespeople, or home services providers preferred.
* Outstanding written and verbal English communication skills. Samples may be requested.
* Ability to deliver a world-class customer experience while balancing the needs of the business.
* Excel Spreadsheet data entries.
* Deal with escalated situations.
* Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps uploadWhat You Will Get Supporting Porch GroupPay Range: COP 2,100,000.00 to COP 2,300,000.00salary per month

📌 Contractor Relations Representative, PW (Colombia)
🏢 Porch Group
📍 Colombia