At Publicis Production, based in Bogotá, Colombia , we are looking for an Operations Director with 10+ years of experience leading operations, delivery organizations, business operations, or transformation initiatives within production, creative services, marketing operations, shared services, or integral delivery environments . The mission of this role is to define, scale, and continuously optimize Publicis Production’s operational model, ensuring efficient execution, sustainable growth, operational excellence, and alignment with business objectives through strategic leadership, workforce planning, governance, and continuous improvement initiatives.

Responsibilities

- Define, implement, and continuously evolve the organization's operational model, ensuring alignment with business objectives, growth plans, and delivery needs.
- Establish governance frameworks, operating standards, and best practices that drive consistency across teams, accounts, and disciplines.
- Lead organizational readiness initiatives for new capabilities, services, and business models.
- Act as the primary operational advisor to senior leadership, providing visibility into performance, risks, and improvement opportunities.

Leadership & Team Development

- Lead, coach, and develop Operations Leads, fostering a culture of accountability, collaboration, innovation, and operational excellence.
- Establish performance expectations, success metrics, and succession plans that support long-term organizational growth.
- Strengthen operational capabilities across the organization through leadership, mentorship, and talent development initiatives.

Capacity Planning & Workforce Strategy





- Own the organization's capacity planning strategy, ensuring workforce capabilities are aligned with current and future business demand.
- Partner with Talent Acquisition and Human Resources to support hiring plans, workforce optimization, and scalability initiatives.
- Monitor utilization, workforce efficiency, and forecasting accuracy to proactively identify risks and resourcing challenges.

Delivery Performance

- Oversee operational performance across delivery teams, ensuring compliance with SLAs, service levels, quality standards, and productivity targets.
- Lead the management of operational risks and escalations, implementing corrective actions when performance standards are at risk.
- Establish operational frameworks that improve predictability, execution quality, and delivery efficiency.

Business Performance & Financial Management

- Partner closely with Finance to optimize operational structures, productivity, and profitability.
- Monitor financial performance indicators related to operations, including resource utilization, productivity, revenue per FTE, operational costs, and margin improvement initiatives.
- Support forecasting, budgeting, and business planning processes through data-driven operational insights.

Operational Excellence & Innovation





- Identify and drive opportunities for process optimization, simplification, and operational maturity across the organization.
- Lead transformation initiatives that improve scalability, efficiency, and long-term operational effectiveness.
- Champion the adoption of tools, platforms, automation, and best practices that enhance visibility, control, and productivity.
- Leverage data, analytics, artificial intelligence, and automation to improve decision-making and operational performance.

Executive Stakeholder Management

- Lead operational planning and governance forums with senior stakeholders across the business.
- Influence strategic decisions through operational insights, business intelligence, and performance analysis.
- Ensure strong alignment between operational priorities and the organization's strategic direction.

Qualifications

- 10+ years of experience leading operations, business operations, delivery organizations, or operational transformation initiatives.
- Proven experience leading multidisciplinary operational teams and leadership structures.
- Strong expertise in capacity planning, workforce management, operational governance, and delivery management.
- Experience managing large-scale operational environments and complex organizational structures.
- Strong financial and business acumen, with the ability to balance operational performance and profitability.
- Demonstrated experience driving organizational transformation and change management initiatives.
- Advanced English proficiency (C1).

Preferred Qualifications

- Experience within creative production, marketing operations, s

📌 Operations Director (Bogotá, D.C.)
🏢 Publicis Production
📍 Bogotá, D.C.