We are hiring experienced Bilingual Collections Agents in Medellín, Colombia, to join our growing team.

This role is adecuado for a collections professional who is comfortable handling challenging conversations, negotiating payment arrangements, and working toward clear performance targets while maintaining a professional and compliant customer experience.

We are particularly interested in candidates with BPO or contact center collections experience , especially those who have worked in third-party collections and are familiar with FDCPA and collections compliance requirements .

What You'll Do

- Handle inbound and outbound collections calls with customers professionally and confidently
- Contact customers regarding delinquent accounts and work toward appropriate resolutions
- Negotiate payment arrangements based on established guidelines
- Handle objections, resistance, and difficult conversations while maintaining professionalism
- Follow collections policies, procedures, and applicable compliance requirements
- Maintain accurate documentation of customer interactions, account activity, and payment arrangements
- Meet individual and team performance targets
- Follow up consistently on outstanding accounts
- Protect customer information and maintain appropriate confidentiality
- Communicate effectively with English- and Spanish-speaking customers

Compensation & Contract Structure

- $300-$315 USD per week
- Paid weekly, in arrears
- Performance-based commission opportunities
- Independent Contractor arrangement
- Full-time opportunity

What We Offer





- On site work opportunity in Medellín
- Competitive weekly compensation paid in USD
- Performance-based earning potential
- Ongoing training and coaching
- Supportive, performance-driven team environment
- Opportunities for professional growth and advancement

Hiring Process

Our recruitment process is designed to identify candidates with the experience, communication skills, and collections knowledge needed to succeed in the role.

- Resume review
- Pre-screen questionnaire
- One-way video interview
- Live interview

Please note: This is an English-speaking role requiring strong verbal and written English communication skills. Candidates must be physically located in Medellín, Colombia, and able to work a hybrid schedule.

Requirements:

What We're Looking For

- At least 1 year of BPO or contact center collections experience
- Experience handling inbound and outbound collections calls
- Experience negotiating payment arrangements and resolving delinquent accounts
- Knowledge of FDCPA and collections compliance requirements
- Fluent English communication skills, both written and spoken
- Fluent Spanish communication skills
- Experience handling customer objections and difficult collections conversations
- Experience working toward individual or team collections performance targets
- Previous third-party collections experience is an advantage
- Previous hybrid or remote work experience is an advantage
- Must be located in Medellín, Colombia, and able to work a hybrid schedule

📌 Bilingual Collections Agent (Medellín)
🏢 Resolv Global
📍 Medellín