We are looking for Virtual Professionals based in the Philippines.

- This is a fully remote position for the role of Customer Service Supervisor & Project Manager VA (Food Supply Chain Operations) .
- Applications with an introduction video attached will be prioritized.

Role Title Customer Service Supervisor & Project Manager VA (Food Supply Chain Operations)

Role Summary This role owns end-to-end operational execution across Cureate’s food supply chain ecosystem—covering buyers, vendors, onboarding, order fulfillment, and live event coordination.

You are not a message relay or inbox assistant. You are the person responsible for making sure operations do not break between order placement vendor execution delivery client experience**.

You will actively manage real-time communication flows, resolve fulfillment breakdowns, oversee onboarding completion, and ensure that every operational dependency is tracked and closed.

This is a high-pressure execution role where ambiguity is normal and speed matters more than perfection. You are expected to act first, structure later, and escalate only when resolution attempts have been made.

If you need detailed instructions before taking action, avoid ownership of messy operational problems, or struggle to make decisions in real time, you will not succeed in this role.

Core Responsibilities (Execution-Based)1. Customer Inbox & Real-Time Communication Control (Same-Day Resolution Standard)

- Respond to all inbound messages within the same business day—no backlog accumulation allowed

- Triage communication based on operational urgency: orders, fulfillment issues, onboarding delays, vendor concerns

- Resolve routine issues directly instead of routing everything upward

- Identify early warning signals (missed deliveries, vendor delays, unclear instructions, client confusion)



and act immediately

- Escalate only after attempting resolution with full context

- Produce an end-of-day operational summary:

- unresolved issues

- escalations made

- risks identified

- items carried to next day

1. Order & Fulfillment Control (Supply Chain Execution Layer)

- Monitor all active orders from confirmation to delivery across buyers and vendors
- Detect mismatches in quantity, timing, substitutions, pricing, or invoicing before they impact delivery
- Act as the operational bridge when fulfillment issues arise between vendors and buyers
- Resolve breakdowns directly (coordinate, clarify, re-route, or re-confirm execution details) before escalation
- Ensure system status reflects real-world execution—not outdated or assumed updates
- Prevent silent failures in fulfillment tracking

- Event & Logistics Execution (Live Operational Control)

- Own real-time execution of Cureate food supply chain events from preparation to live delivery
- Coordinate run-of-show, materials, timelines, vendor readiness, and stakeholder alignment
- Identify logístical failures before execution (missing inventory, unclear roles, timing conflicts)
- Act during live events to resolve issues immediately without disrupting overall experience
- Maintain calm, solution-oriented communication under time pressure
- Ensure external partners experience smooth execution regardless of internal complexity





- Buyer & Vendor Onboarding Ownership

- Manage onboarding from initiation through full activation for buyers and vendors
- Ensure all onboarding steps are completed without delays or missing requirements
- Coordinate documentation, compliance, system access, and communication setup
- Track onboarding progress actively and intervene when delays occur
- Prevent onboarding drop-offs through proactive follow-ups instead of waiting for reminders

- Project Management & Systems Execution

- Maintain and update operational workflows across supply chain, onboarding, and fulfillment
- Track dependencies, ownership, and deadlines across internal teams and external partners
- Identify workflow breakdowns in real time and implement immediate fixes
- Ensure tools (Airtable, Slack, CRM, Google Workspace) reflect real operational status
- Improve processes while actively using them—not in separate planning cycles

- Reporting & Operational Visibility

- Deliver daily operational summaries with clear structure and no missing context
- Surface risks, bottlenecks, and recurring breakdowns without being prompted
- Track patterns in fulfillment failures, onboarding delays, and communication gaps
- Ensure leadership has accurate operational visibility without needing to chase updates

Requirements (Non-Negotiable)

- Proven experience in operations, customer service management, supply chain coordination, or project execution roles :

- Ability to manage multiple stakeholders (buyers, vendors, internal teams) without losing control of details

- Strong English communication with precise tone control under pressure

- Demonstrated ability to resolve operational issues independently before escalating

- High attention to detail

📌 Customer Service Supervisor & Project Manager Va (Food Supply Chain Operations) (Colombia)
🏢 Scale Virtually
📍 Colombia