Job Details : The Quotation Supervisor is responsible for leading quotation operations within their assigned region (Americas, Europe, or APAC), ensuring accurate, timely, and competitive quotations are delivered to customers while maintaining alignment with global pricing policies and quotation

standards. This role bridges global governance and regional execution, translating global quotation directives into regional operational reality while managing a team of Customer Quotation Representatives. The Quotation Supervisor is accountable for team performance, process compliance, quality assurance, and continuous improvement at the regional level. This position requires strong operational leadership, attention to detail, and the ability to balance integral standardization with regional customer and market needs.

Responsibilities :

- Oversee and manage the regional Customer Quotation Representatives team, ensuring consistent performance, engagement, and alignment with global quotation standards and regional objectives.

- Provide operational leadership, coaching, and development support to team members to enhance their skills, efficiency, and career progression.

- Establish clear goals, KPIs, and performance metrics for the quotation team; track progress regularly and conduct performance reviews.

- Ensure fair workload distribution across the team and manage team capacity to meet quotation SLAs and customer expectations.

- Conduct regular one-on-one sessions with team members to review performance, address challenges, and support professional development.

- Foster a high-performing, collaborative team culture that prioritizes accuracy, efficiency, and customer satisfaction.

- Manage recruitment, onboarding, and training of new quotation representatives to ensure they understand processes, tools, and quality standards.





- Translate and implement global quotation standards, processes, and directives from the Global Quotation Manager at the regional level.

- Ensure all regional quotation activities comply with global pricing policies, approval hierarchies, discount parameters, and escalation protocols.

- Communicate global process changes, template updates, and policy changes to the regional team in a clear and timely manner.

- Provide coaching and support to team members on process compliance and adherence to general standards.

- Monitor regional compliance with global quotation standards and escalate deviations or issues to the Global Quotation Manager.

- Adapt global processes to accommodate legitimate regional or country-specific

- requirements while maintaining pricing integrity.

- Oversee day-to-day quotation operations, including:

- Quotation creation and review

- Quotation accuracy and quality assurance

- Timely delivery of quotations to customers

- Quotation revisions and follow-up

- In some cases, customer communication regarding quotations

- Ensure quotations are accurate, complete, and reflect approved pricing, terms, and commercial conditions.

- Monitor quotation turnaround times and SLA compliance, identifying and addressing bottlenecks.

- Review quotations for accuracy, completeness, and compliance with pricing policies before delivery to customers.

- Manage quotation revisions and customer requests,



ensuring timely responses and quality outcomes.

- Escalate complex or non-standard quotation requests to the Global Quotation Manager for guidance and approval.

- Establish and maintain high quotation quality standards at the regional level.

- Conduct regular quality audits of quotations to identify errors, inconsistencies, or compliance issues.

- Analyze quotation accuracy metrics and identify trends or patterns that warrant

- investigation or corrective action.

- Implement corrective actions to improve quotation quality and reduce rework rates.

- Provide feedback to team members on quality issues and coach them in improvements.

- Track and report quotation accuracy, revision rates, and rework metrics to the Global Quotation Manager.

- Monitor and track regional quotation team performance against established KPIs, including:

- SLA compliance (quotation turnaround time)

- Quotation accuracy and error rates

- Revision frequency and rework rates

- Win/loss rates associated with quotations

- Pricing deviation compliance

- Provide regular performance reporting to the Global Quotation Manager and regional leadership.

- Conduct performance analysis to identify trends, strengths, weaknesses, and

- improvement opportunities.

- Escalate significant performance issues or trends to the Global Quotation Manager.

- Ensure the regional team understands and comply with global pricing policies and discount parameters.

- Monitor quotations for pricing deviations and ensure all discounts are properly

- approved and documented.

- Identify and escalate pricing exceptions, market-specific requests, or policy deviations to the Global Quotation Manager for review and approval.

- Maintain clear communication with the Gl

📌 Supervisor Quote Team (Bogotá)
🏢 Cencora
📍 Bogotá