Company Overview

DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with versátil work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview

The KA Operations Analyst role is a unique opportunity to help drive the growth of one of the fastest growing companies. This data driven role calls for a rare combination of analytical thinking and interpersonal ability to collaborate with cross-functional teams.

You will work in a tight team of fellow Operations, Marketing, and Data professionals. Together you will build, run and grow DiDi's business.

Role Responsibilities

Able to support the team with different activities like:

- Update the tracking of our budget & provide ideas on how to optimize investment
- Update dashboards for main metrics analysis
- Design and implement strategies and processes to manage Key Accounts (e.g., categorization, monitoring,development, etc.)
- Design and carry out analyses to evaluate KA performance (from aggregated level, all the way down to brand and restaurant level)
- Work closely with Marketing, Business Intelligence, and other areas




- Perform deep-dive analyses to identify, understand and solve KA-related issues
- Support the overall KA team in designing and creating periodic performance reports and presentations
- Present findings during periodic review meetings

Role Qualifications

- Bachelor’s degree in Business Administration, Engineering, Economics, Finance or similar field, from a leading University/School, and with good academic track record
- Self-motivated, proactive, result-oriented, with a can-do nature, and willing to learn and develop his/her skillset
- Analytical and structured with good problem solving skills
- Good communication and interpersonal skills. Experience working closely and communicating effectively with internal and external stakeholders
- Highly proficient in both Spanish and English is essential
- Great command of Microsoft Office tools - particularly Excel and PowerPoint
- Experience with SQL or any programming languages is prefered
- Collaborative team player with positive attitude
- Entrepreneurial attitude, willing to building things from the bottom up, thus, the candidate will be used to working calmly under pressure in a rapidly changing environment
- Passionate or strongly interested in the Technology and Start-up environment
- Experience with power BI is a plus

EEO Statement

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.




- We are data-driven - We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.

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📌 KA Engagement Analyst (Bogotá)
🏢 Didi Global
📍 Bogotá